Specialist Repairs Delivery Coordinator - Customer Focused

Midland Heart Ltd; West Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing organization in the UK is seeking a Delivery Coordinator to support its Specialist Repairs team. In this role, you will be responsible for scheduling work, managing queries from customers and stakeholders, and ensuring accurate data management. The ideal candidate will have experience in scheduling, be knowledgeable in a maintenance environment, and excel in customer service. This position offers a collaborative work environment and opportunities for professional development.

Qualifications

• Experience of scheduling and managing the diary of field-based operatives.
• Knowledge of or ability to use relevant scheduling software.
• Experience working within a repairs or maintenance environment.

Responsibilities

• Respond to specialist repairs related queries from stakeholders and customers.
• Schedule and allocate work to a team of field-based operatives.
• Ensure all relevant certification is provided for completed works.

Skills

Experience in scheduling

Diary management

Customer service skills

Knowledge of Microsoft Excel

Ability to learn in-house systems

Job description

A leading housing organization in the UK is seeking a Delivery Coordinator to support its Specialist Repairs team. In this role, you will be responsible for scheduling work, managing queries from customers and stakeholders, and ensuring accurate data management. The ideal candidate will have experience in scheduling, be knowledgeable in a maintenance environment, and excel in customer service. This position offers a collaborative work environment and opportunities for professional development.