Specialist, Customer Order Fulfillment

Ciena Australia Pty; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology leader is seeking a Customer Order Fulfillment Prime in Belfast to enhance delivery performance for its customers. This role involves bridging supply chain, sales, and services teams, managing escalations, and fostering strong stakeholder relationships. The ideal candidate has a degree, 4+ years of supply chain experience, strong interpersonal skills, and is proficient in Oracle and Power BI. This is a full-time position.

Qualifications

• Minimum 4 years of Supply Chain experience, including Order Management/Fulfillment expertise.
• Strong ability to influence at all levels within the Supply Chain.
• Proven ability to manage multiple priorities under tight timelines.
• Excellent interpersonal skills for cross-regional and functional collaboration.

Responsibilities

• Identify and implement process improvements to enhance delivery performance.
• Translate the Voice of the Customer into actionable plans.
• Manage customer escalations and resolve issues quickly.
• Build strong relationships and influence stakeholders.
• Chair weekly order board calls with customers.

Skills

Supply Chain expertise

Order Management

Interpersonal skills

Communication skills

Oracle proficiency

Excel proficiency

Power BI proficiency

PowerPoint proficiency

Education

University or College Degree

Tools

Oracle

Excel

Power BI

PowerPoint

Job description

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.* This is a secondary processing purpose.* This is a secondary processing purpose.* This is a primary processing purpose.* This is a secondary processing purpose.Specialist, Customer Order Fulfillment page is loaded## Specialist, Customer Order Fulfillmentlocations: Belfasttime type: Full timeposted on: Publié aujourd'huijob requisition id: R029457As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Ciena’s Customer Order Operations team is looking for a **Customer Order Fulfillment Prime** to ensure successful delivery performance for our GCN customer base. In this critical role, you’ll act as the voice of the customer within the supply chain, bridging the gap between Supply Chain, Sales, and Services teams to deliver seamless order fulfillment.**How You Will Contribute:*** Identify and implement process improvements to enhance delivery performance.* Translate the Voice of the Customer into actionable plans within the Supply Chain and drive them to closure.* Manage customer escalations, resolving issues quickly while addressing systemic challenges.* Partner with cross-functional teams to resolve supply issues and mitigate risks impacting customers.* Build strong relationships and influence stakeholders at all levels of the organization.* Proactively identify potential escalations and facilitate early recovery action plans.* Prepare and communicate Supply Chain initiatives and recovery plans to internal and external customers.* Collaborate with Customer Account teams to align on future material requirements and improve forecast accuracy.* Chair weekly order board calls with customers to review orderbooks, delivery issues, recovery plans, and upcoming projects.* Manage quarter-end order pull-ins, negotiate customer receiving extensions, and secure approvals for shipments.* Track shipments, resolve credit ship holds, and ensure priority handling for OOB orders and RMAs.**The Must Haves:*** University or College Degree.* Minimum 4 years of Supply Chain experience, including Order Management/Fulfillment expertise.* Strong ability to influence at all levels within the Supply Chain to achieve outstanding delivery performance.* Proven ability to manage multiple priorities under tight timelines.* Excellent interpersonal skills for cross-regional and functional collaboration.* Confident communication skills (written and verbal), including presentation capabilities.* Proficiency in Oracle, Excel, Power BI, and PowerPoint.* High attention to detail with a track record of achieving demanding targets.#LI-SG1Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.