Spa Guest Experience & Membership Specialist

Handandstonecareers; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading wellness spa in the North East of England is seeking Spa Associates dedicated to providing exceptional customer experiences. This role involves meeting sales goals, enhancing client relationships, and upholding high cleanliness standards. Flexible scheduling and opportunities for training and career advancement are part of the offering. Ideal candidates should have strong customer service and communication skills, making this a rewarding position for those looking to grow in the spa industry.

Benefits

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• Must meet membership sales goals and provide excellent customer service to members and guests.
• Needs to have a detailed knowledge of the menu of services offered in the spa.
• Ability to communicate sales, promotions, and service options with clients effectively.

Responsibilities

• Ensure customer service excellence and build lasting connections with clients.
• Maintain spa cleanliness standards and uphold a welcoming environment.
• Schedule appointments and handle phone inquiries.

Skills

Customer service

Sales skills

Communication

Job description

A leading wellness spa in the North East of England is seeking Spa Associates dedicated to providing exceptional customer experiences. This role involves meeting sales goals, enhancing client relationships, and upholding high cleanliness standards. Flexible scheduling and opportunities for training and career advancement are part of the offering. Ideal candidates should have strong customer service and communication skills, making this a rewarding position for those looking to grow in the spa industry.