Solutions Design Consultant

Methodfi; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tech firm in the City of London is looking for a Solutions Design Consultant to support customers in deploying an AI-native platform. This role involves managing deployments, advising on optimal configurations, and acting as the voice of the customer. The candidate will engage with various stakeholders and has a path toward potential leadership roles as the company scales.

Benefits

Career-defining opportunity

Collaborative office environment

Qualifications

• Experience managing customer relationships and navigating complex stakeholder environments.
• Strong project management skills to oversee product deployment.
• Ability to engage with multiple departments including Procurement, Legal, and IT.

Responsibilities

• Own the deployment of the Omnea platform for customers.
• Advise customers on optimal solutions and configurations.
• Act as a liaison between customers and internal teams to achieve customer success.
• Shape the future scope of the role toward leadership opportunities.

Skills

Customer relationship management

Project management

Stakeholder engagement

SaaS deployment knowledge

Education

Experience in procurement and SaaS

Job description

Our Mission

We’re fixing the most broken process in business. Whether it’s SaaS, hardware, or contractors, a typical B2B purchase drags on for 3+ months, spawns 50+ emails, and pulls in multiple stakeholders across Finance, Legal, Security, and IT. Nobody likes it, and it slows businesses down.

Omnea exists to change that. Our AI-native platform connects the people, steps, and systems so buying just works. Employees have one place to make requests, the right approvals run automatically, renewals and supplier risk checks are handled on time, and leaders get clear visibility into how, when, and why money is being spent.

This matters more now than ever: volatile markets demand capital efficiency, businesses who adopt AI quickly have a competitive advantage, and evolving regulation demands evidenceable controls—so buying has to be fast and compliant by default.

Founded in 2022, we’re trusted by global enterprises including Spotify, Adecco Group, Albertsons, Wise, MongoDB, and Monzo. Our team previously built Tessian (backed by Sequoia; acquired by Proofpoint) and we’ve raised $75M from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round.

Overview

We’re looking for an exception Solutions Design Consultant to join Omnea’s customer team. You’ll be excited to deploy a product, build a function, and have a massively accelerated career trajectory.

You will own the deployment of the Omnea platform and key strategic modules, features & integrations, advising on the optimal solutions for our customers that deliver meaningful value and driving the implementation process acting as an extension of the customer’s team. You’ll become a product expert and be the voice of the customer internally, working closely with teams across to the business (both technical and commercial) to help ensure we are truly operating with Customer Centricity at our core.

You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans.

Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Solutions Design Consultant out there to help turn procurement into a true competitive advantage!

What you can expect

You’ll do whatever it takes to support & champion our customers in their journey with Omnea. There’ll be a constant mix of strategic work (advising customers on product config, refining our implementation strategies & processes, etc.) and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.). And you’ll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.

• You’ll join as an early hire in the Customer Team at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there

• You’ll learn how to deploy a new & evolving SaaS product to some of the Europe’s most renowned tech companies by actually doing it (we don’t expect you to know yet!)

• You’ll focus on setting customers up to be successful, consulting them on the processes to build into Omnea, working with key stakeholders across Procurement, Finance, Legal, InfoSec, IT etc with your expert knowledge of best practices & our procurement orchestration and automation platform

• You'll present value-focused demos of the platform, building bespoke configurations of workflows to key stakeholders, leveraging your deep knowledge of the product, expertise & best practices, and relaying customer stories to build deeper trust and conviction in our platform

• You’ll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. Plus you’ll know the customers personally so can get direct feedback as we build!

• You’ll work broadly across the business, regularly interfacing with engineering, product, and sales (& of course our customer team!):

  • You’ll work with our CTO, product & engineering teams leading all customer deployment work and becoming a champion of the customer’ voice of the customer internally, helping to prioritise our roadmap & run beta testing of new modules as they are released

  • You’ll work in close partnership with others member of the commercial teams to support the customer’s journey: Technical Solutions Consultants to implement complex integrations & configurations, future Customer Success Managers to strengthen and expand business cases, and future Solutions Engineers to ensure optimal transition from pre to post customer contract signature

• You’ll act as a diligent project manager, coordinating and driving towards launch, acting as an extension of the customer’s team and focusing the customer’s key stakeholders on achieving key milestones in the deployment

• You’ll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members. You’ll be viewed as an extension of their teams & they will call upon you for advice & support, and therefore build incredibly strong champions with the customer’s team

The future scope of this role will be defined by the person who takes on the challenge. It could lean into Sales/Solutions Engineering, Technical Solutions Consulting, Customer Success leadership, Product Management, or other related areas. Ultimately, it is hoped that this person will become a future leader at Omnea.

A few things to note:

• We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here

• We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here

• We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).

We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!

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