Smart Operations Analyst

Utilita Energy Ltd; England; Hybrid; GBP 27,000; Full time

Job summary

A leading energy supplier in the UK is seeking a Smart Operations Analyst to ensure smart meters operate effectively for customers. You will analyze data quality issues and interface with various stakeholders to resolve them. Essential skills include analytical thinking and attention to detail. This role comes with a competitive salary of £26,208 per annum, along with extensive benefits such as private healthcare, mental wellbeing support, and generous leave options within a dynamic and inclusive environment.

Benefits

Structured bonus scheme

25 days leave plus bank holidays

Private healthcare

Mental wellbeing support

24/7 GP and counselling services

Generous pension contribution

Qualifications

• Ability to resolve data quality issues within the DCC supporting metering estate.
• Experience liaising with multiple systems and databases.
• Proven communication skills to work with Customer Care Agents.

Responsibilities

• Investigate, analyze and resolve data quality issues.
• Provide support on processes associated with smart estate maintenance.
• Liaise with Customer Care Agents regarding Smart Meters.

Skills

Analytical skills

Attention to detail

Experience with Microsoft Excel

Job description

Smart Operations Analyst page is loaded## Smart Operations Analystlocations: Chandlers Ford, UK (Home Working)time type: Full timeposted on: Posted Todayjob requisition id: JR100833Smart Operations AnalystAdditional Job Description**Job Title:** Smart Operations Analyst **Location:** Remote/ Chandlers Ford **Salary:** £26,208 per Annum **Hours:** Monday- Friday 8am-5pmDo you have an analytical mind and enjoyIf so, we have a great opportunity for you to join our Smart Operations Team, where you will play a key role in ensuring our Smart meters are working effectively for our customers.As Smart Operations Analyst, you will process exceptions which occur within our metering portfolio, utilising the data to make recommendations.Day to day, you will; * investigate, analyse and resolve data quality issues within the DCC supporting metering estate, including liaising with other energy suppliers;* Provide knowledge and support to the business on processes associated with the maintenance of the smart estate.* liaise with Customer Care Agents to troubleshoot and understand issues with non-conforming Smart Meters.You will have a keen eye for detail and have a curious approach to understanding and resolving complex processes; demonstrating confidence liaising between multiple systems and databases.Experience utilising Microsoft Excel would be desirable, where you will be able to use your Analytical skills to answer customer queries within agreed SLA’s.To be successful in this role you will be required to pass an enhanced security vetting process. **The Important Things!**Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace; we’re a place to thrive. Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.Our core values are powerful, yet simple: Fairness, Smart and Sustainability!Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. **The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.**#LI-TW1 #LI-HybridAs the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier.But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.