SIA‑Licensed Retail Security Officer – Calm & Customer‑Focused

Swans Travel Group; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Security Service Provider in Sheffield is seeking a confident Retail Security Officer. This role involves providing excellent customer service, conducting patrols, and ensuring safety in the shopping environment. Ideal candidates will hold an SIA licence, communicate effectively, and work well in a team. This is a full-time, entry-level position offering £12.60 per hour with various shifts available.

Benefits

Pension

Cycle to Work Scheme

Flexible lifestyle benefits

Paid breaks

Uniform provided

Discounts on high street brands

Salary finance scheme

Qualifications

• MUST have SIA licence/certificates.
• Ability to communicate clearly and confidently.
• Reliable, professional, and calm under pressure.
• Comfortable working with customers and as part of a wider team.

Responsibilities

• Provide industry-leading, friendly customer service.
• Help deter crime, violence, and antisocial behaviour.
• Carry out regular store patrols and use CCTV to support crime prevention.
• Liaise with police when required.
• Contribute to a safe, welcoming environment for all.

Skills

Clear communication

Professionalism

Teamwork

Calm under pressure

Education

SIA licence/certificates

Job description

A leading Security Service Provider in Sheffield is seeking a confident Retail Security Officer. This role involves providing excellent customer service, conducting patrols, and ensuring safety in the shopping environment. Ideal candidates will hold an SIA licence, communicate effectively, and work well in a team. This is a full-time, entry-level position offering £12.60 per hour with various shifts available.