SHS Outreach Caseworker Newcastle

Anglican Care; Newcastle upon Tyne; On-site; GBP 29,000 - 40,000; Full time

Job summary

A reputable community service provider in Newcastle is seeking an Outreach Case Worker to assist young people in securing stable housing. The role involves outreach casework and providing support through needs assessments, crisis accommodation, and referral services. Ideal candidates will have a degree in Social Work or a related field and experience in case management and youth support. Competitive benefits and a full-time contract are offered.

Benefits

Up to 40% discount on school fees

Salary packaging options

Access to fitness rewards program

Discounted private health insurance

Career development opportunities

Free Employee Assistance Program

Paid parental leave or partner leave

Qualifications

• Tertiary qualification in Social Work or related discipline, or equivalent experience.
• Experience in working with families facing domestic violence and mental health issues.
• Ability to develop rapport and communicate effectively with diverse populations.

Responsibilities

• Support young people in securing safe, stable housing through outreach casework.
• Conduct needs assessments and develop individual care plans.
• Network and liaise with government and non-government service providers.

Skills

Conflict resolution skills

Communication and interpersonal skills

Experience in Case Management

Understanding of homelessness issues

Education

Tertiary qualification in Social Work

Working with Children Check

Current First Aid and CPR Certificate

Job description

Outreach Case Worker | Specialist Homelessness Service

• Newcastle & Lower Hunter Based Role
• Full-time | Contract Leave Cover until 30/06/2026
• This role is paid under the SCHADS award - Level 4

The Opportunity

The Case Worker will support Samaritans' Specialist Homelessness Service across the Lower Hunter & Newcastle, assisting young people (12-24) at various stages of securing safe, stable housing.

Key responsibilities include intake, needs assessment, individual planning, and referrals to wraparound services. The role primarily involves outreach casework, alongside crisis accommodation support and preventative programs to help young people sustain tenancies.

Why Work for us?

Newcastle Anglican places people at the centre of our work. As a part of a faith-based organisation, you have access to the following great benefits:

• Up to 40% discount on school enrolment fees at any of our Newcastle Anglican schools
• Salary packaging options (up to $611/fortnight)
• Access to MAXXIA rewards program
• Discounted private health insurance through Medibank
• Career and development opportunities – we want you to flourish!
• Access to over 300+ gyms with the Fitness Passport Program
• Free access to our corporate Employee Assistance Program
• Paid parental leave or partner leave (after 12 months of service)
• You work for us, but we also want to work for you! Is there something important to you we have missed? Let’s talk about it!

About you

Current First Aid and CPR Certificate • NSW drivers Licence • National Criminal History Check • Working with Children Check • Comprehensively insured motor vehicle.

• Tertiary qualification in Social Work, Community Services/Welfare, Youth Work or related disciplines, OR related experience with extensive background in working with men, women and families with mental health, drug and alcohol issues, and domestic violence.
• Experience in Case Management practice - SHS case work highly desirable. Strengths-based and trauma informed care approach in supporting young people experiencing disadvantage
• Demonstrated strong conflict resolution skills
• Advanced understanding of the complex needs of young people and families facing homelessness and the provision of case work for these groups.
• Excellent communication and interpersonal skills, including the ability to develop rapport and communicate effectively with men, women and families, to listen to them
• To assist them to make informed decisions and develop skills for independent living within the community
• Demonstrated understanding of the complex needs of men, women and families facing homelessness and domestic violence
• Demonstrated commitment and ability to maintain confidentiality and accountability, including client records, team and organisational discussions
• Ability to operate with minimal supervision and as part of a multidisciplinary team
• Understanding of and commitment to the principles of Child Protection, WH&S, cultural diversity and ethical practice
• Proven ability to effectively and proactively network and liaise with government and non-government service providers

Who we are?

Formally known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and Central Coast.

We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do, inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

For more information on who we are and the work we do, visit www.newcastleanglican.org.au.

For further information and to obtain a copy of the full position description, please email our Talent Team at [e-mail].

You must have the right to live and work in Australia.

Samaritans promotes the safety, wellbeing and inclusion of all children and young people.

#SAMS

29 October 2025

Newcastle, New South Wales, Australia | Full Time | Community Services & Development | Child Welfare, Youth & Family Services