Shop Supervisor - Castleford Furniture Shop

Prince of Wales Hospice; Castleford; On-site; GBP 22,000 - 26,000; Part time

Job summary

A charitable organization is looking for a motivated Shop Supervisor for their Castleford Furniture shop. The role involves supporting daily operations, driving sales, and leading a team of volunteers. Ideal candidates will have retail experience, excellent customer service skills, and be proficient in handling donations. This position offers 27 days annual leave, enhanced sick pay, training opportunities, and a chance to make a meaningful impact in the community.

Benefits

27 days annual leave plus bank holidays

Enhanced sick pay

Contributory pension scheme

Employee Assistance Programme

Discounts on meals

Discounted gym memberships

Ongoing training opportunities

Qualifications

• Retail experience, ideally in a supervisory role.
• Excellent customer service and communication skills.
• Ability to organise, prioritise and work to sales targets.
• Ability to process donated stock efficiently.

Responsibilities

• Support the Shop Manager in the day-to-day operations.
• Drive sales and deliver excellent customer service.
• Lead a team of dedicated volunteers.
• Handle regular manual handling of donated items.

Skills

Customer service skills

Retail experience

Communication skills

Organizational skills

Leadership skills

Job description

Location: The Prince of Wales Hospice Furniture ShopCastleford,WF10 1EN

Hours: 22.5 hours per week (including some weekend working)

Are you a retail professional with a passion for customer service and a heart for charity? We are looking for a motivated and community-focused Shop Supervisor to help lead the team at our Castleford Furniture shop.

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

About the Role

As Shop Supervisor, you’ll support the Shop Manager in running the day-to-day operations of the Castleford Furniture shop. You’ll be key in driving sales, delivering excellent customer service, and leading a team of dedicated volunteers. When deputising for the Shop Manager, you’ll confidently take charge to ensure the shop runs smoothly and profitably.

Due to the nature of donated stock, the role involves regular manual handling, including lifting, moving and positioning donated furniture and other heavy items. You will work safely and in line with manual handling guidance, using equipment and team support where appropriate.

To succeed in this role, you will:

• Have retail experience, ideally in a supervisory role
• Have excellent customer service and communication skills
• Be able to organise, prioritise and work to sales targets
• Process donated stock efficiently and maintain high merchandising standards
• Be flexible, positive and have a proactive approach to team leadership
• Recruit, train and support volunteers

Why You’ll Love Working With Us

• All of our staff felt they make a real difference and are proud to work for the Hospice
• 97% of employees said they enjoy working with our team

You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits include

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on-site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review

For more information or an informal chat about the role, please contact Madison Barnecutt, Castleford Furniture Shop Manager:

Closing date: Sunday 11th January 2026 at 11:59pm

We are conducting interviews throughout the listing and may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.