Shop Manager

Dorothy House; Corsham, Winsley, Devizes, Bradford-on-Avon; On-site; GBP 100,000 - 125,000; Full time

Job summary

A community-focused charity is seeking a dedicated Shop Manager in Corsham, UK. This diverse role includes managing daily operations, leading a team of volunteers, and optimizing store performance. Candidates should have a background in retail management and demonstrate strong leadership skills. With a focus on community engagement and commercial success, this position offers competitive benefits, including generous holiday allowance and supportive employee services. If you are passionate about retail and community involvement, we encourage you to apply.

Benefits

Competitive salary

Generous holiday allowance

Pension contributions

Life Assurance

Travel expenses

Cycle to work scheme

Employee counselling scheme

Qualifications

• Experience in retail management or a similar role.
• Strong leadership skills and ability to manage a diverse team.
• Good understanding of commercial practices and financial performance.

Responsibilities

• Manage daily operations of the shop and volunteer team.
• Ensure the shop layout meets community needs and standards.
• Analyze business performance to drive sales growth.

Job description

A day might start with sorting through donations, making decisions about pricing and which items are suitable for the shop floor. You will manage a team of volunteers, arranging their rotas and health & safety requirements. You will be responsible for the look and feel of your shop, arranging the layout and changing window displays to ensure it stays relevant to the community it serves. You will have ultimate responsibility for the financial performance of your shop, so you will spend time analysing business performance and making commercial decisions to increase sales.

Our values

At Dorothy House the principles of equality, diversity and inclusivity are inherent to our values, and central to our work as an outstanding care provider and employer.

We Care

for one another with compassionate, purposeful and authentic leadership

We Connect

with each other and across our organisation to deliver excellence

We Create

opportunities to innovate, learn and develop together

Employee support

We know that encouraging a good work life balance and offering comprehensive wellbeing support is paramount to getting the most from our people. We offer employees access to a 24/7 confidential support helpline, a suite of wellbeing resources, and free financial wellbeing sessions with an independent financial adviser. Our Glue support teams are always there to provide help and advice, so you always feel part of the wider Hospice team.

Life as

Being the shop manager or deputy manager of one of our 27 retail shops is a diverse and challenging role. No two days are the same, with responsibilities for the overall commercial success of the shop as well as managing a team, processing, pricing and displaying donations and maintaining the health and safety of all customers and volunteers. You will be responsible for the look and layout of your shop, using your creative skills and commercial eye to ensure the shop stays relevant to the community it serves.

Benefits & support

We offer competitive salaries across all of our roles, reviewed annually.

Holiday

We offer a generous holiday allowance for retail roles, starting at 23 days (plus public holidays) and increasing with length of service up to 28 days.

Pension

If you contribute 3% to your Aviva pension scheme, we will contribute 7%. Or you can bring your NHS pension with you.

Life Assurance

Death in service scheme providing a payment of 2 ½ annual salary to your loved ones.

Travel and parking

We offer 45p per mile for work travel. There is unlimited free parking in Winsley.

Cycle to work Scheme

Through a “salary sacrifice” scheme you can buy a bike with great discounts.

Employee Coun Echter Scheme

Offering up to six free counselling sessions, either face‑to‑face or online.

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