Shop Assistant

AVS Newcastle ltd; Truro; Hybrid; GBP 23,000; Full time

Job summary

A retail organization in Truro is seeking a passionate Shop Assistant to join its team. The role involves assisting the shop manager, creating an excellent shopping environment, and providing outstanding customer service. Ideal candidates will have retail experience and strong communication skills. This position offers a salary of £22,932 per annum on a flexible contract with various benefits, including generous leave and wellbeing support.

Benefits

36 days annual leave

Pension scheme (up to 6% contributory)

Flexible working options

Employee discounts and benefits

Qualifications

• Previous experience in a retail environment and confident handling money.
• Strong communication skills, dedicated to providing excellent customer service.
• Ability to appreciate and anticipate customer needs.

Responsibilities

• Assist the shop manager in running a customer-focused shop.
• Create an excellent shopping environment for customers.
• Operate the till and create striking displays.

Skills

Customer service

Communication skills

Retail experience

Job description

Contract: Permanent

Location: Truro

Salary: £22,932 per annum, pro rata

Hours: 7 per week

Are you a retail superstar who is passionate about helping make a difference?

We’re on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross? "The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis" - Deborah, Shop Manager

Responsibilities

• Assisting the shop manager to run a lucrative, customer‑focused shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

Qualifications

• Previous experience of working in a retail environment and confident handling money.
• Strong communication skills, thriving on providing excellent customer service and enjoying meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets.
• To appreciate and anticipate each customer's needs and delight them with the service provided.

Interested? The closing date for applications is 23:59 on Wednesday 21st January 2026.

Benefits

• Flexible working: Remote and_pcm_hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supportersstrual, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During youržje application, you’ll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networksEncontrated: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

We are the World’s Emergency Responders