Shift Manager

Greggs plc; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading bakery chain is hiring a Shift Manager to oversee shop operations during shifts. You will lead a team, ensure exceptional customer service, and maintain shop standards. Responsibilities include engaging the team, preparing products, and keeping the store presentable. Ideal candidates should have supervisory experience in a customer-oriented setting and demonstrate natural leadership skills. Join a supportive environment that values inclusivity. Competitive perks include employee discounts, paid breaks, and a pension scheme.

Benefits

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

Profit-sharing scheme

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with contribution matching

Confidential employee assistance app

Long service awards

Savings and discounts for everyday shopping

Qualifications

• Previous team supervisory experience in a similar customer-focused environment.
• Passion for delivering exceptional customer service.
• Reliable with natural leadership abilities.

Responsibilities

• Inspire the team to deliver amazing results and maintain shop standards.
• Serve customers efficiently and manage product preparation.
• Ensure displays are stocked and the shop is presentable.

Skills

Leadership

Customer service

Team management

Communication

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.

As part of the management team,you’llbe responsible forlooking after the shop when the Managerisn’taround. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.Y ou'lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fullystocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean,tidyand presentable

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

You’llbe reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.

Ifyou’vegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs .