Shift Manager

Glenshire; Hamilton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Scottish family-owned conglomerate is seeking a Shift Manager for their new Pizza Hut location in Hamilton, United Kingdom. The successful candidate will lead shifts, ensure customer satisfaction, and coach team members. Ideal applicants will have experience in the food service industry and possess strong communication skills. This full-time position offers a competitive hourly wage in a vibrant team environment.

Qualifications

• Experience in food retail or service industry is preferred.
• Ability to exceed customer satisfaction expectations.
• Strong communication and interpersonal skills.

Responsibilities

• Manage day-to-day restaurant operations and ensure smooth shifts.
• Train and oversee team members during shifts.
• Resolve customer issues and prioritize customer needs.

Skills

Food retail or service industry experience

Sound communication skills

Interpersonal skills

Job description

LocationHamilton, United Kingdom# Shift Manager at Glenshire GroupLocationHamilton, United KingdomSalary£12.99 - £13 /hourJob TypeFull-timeDate PostedNovember 28th, 2025Apply Now## **Shift Manager - Pizza Hut at Glenshire Group**### **About Glenshire Group**Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors operating within various sectors including Retail (Greens Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee) space. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.**Reports To:** Restaurant General Manager **Position Overview**: HamiltonAs a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.**Functional Responsibilities:**•Identifies and resolves workstation bottlenecks•Ensures all products served to customers meet quality standards•Oversees effective preparation of all workstations for peak periods•Follows all restaurant safety procedures and coaches others•Actively seeks information on restaurant financial and customer measures•Demonstrates accountability for growing sales**Leadership Responsibilities:**•Acts as a model providing leadership and coaching on an ongoing basis to the team•Communicates effectively with others•Trains new team members•Oversees team members during shifts•Able to efficiently work around problems•Demonstrates growth mindset by learning from mistakes•Respectfully coaches and directs team members**Culture Responsibilities:**•Champions Yum!’s culture and values•Prioritizes customer needs over tasks currently being performed•Demonstrates positive energy by handling customer issues on the spot•Makes decisions that help customers•Coaches team on resolving customer issues•Fosters a positive relationship with fellow team members and customers•Embraces a culture of recognition**Educational & Experience Requirements:**•Food retail or service industry experience preferred.•Ability to exceed Customer Satisfaction expectations•Sound communication and interpersonal skills