Shift Leader Development Programme

McDonald's; Sleaford; On-site; Full time

Job summary

A global fast-food chain in Sleaford is seeking a Shift Leader to manage restaurant operations and lead a team of over 100 employees. This role involves ensuring excellent customer service and participating in a structured training programme to advance to a Shift Manager position. The ideal candidate will have experience in a customer-focused environment and the ability to work flexible hours, including weekends and nights. Competitive pay starts at £13 per hour, increasing with training.

Benefits

Holiday pay

Service Awards

Pension scheme enrollment

Meal allowance

Employee discounts

Qualifications

• Experience in retail, hospitality, or customer-focused environment.
• Ability to manage and lead teams effectively.
• Willingness to work flexible hours, including weekends and bank holidays.

Responsibilities

• Oversee shift operations and manage a team of 100+ employees.
• Ensure delivery of high-quality customer service standards.
• Participate in the Shift Leader Development programme.

Skills

Leadership

Customer service

Problem solving

Adaptability

Job description

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Evenings, Late Nights and Overnights . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

On the Shift Leader Development programme you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Career Progression and Development

This is a training position designed to develop you into a Shift Manager through a structured six-month development programme. You will receive hands‑on training alongside experienced managers, supported by in‑store learning, external training days, formal courses, and regular check‑ins with the senior management team.

At McDonald’s, we take pride in investing in our people. As an employee, you will also have the opportunity to further develop your skills through our apprenticeship programmes, including the Level 3 Hospitality Supervisor Apprenticeship and the Level 4 Hospitality Manager Apprenticeship.

Starting Hourly Rate

The starting hourly rate is £13. Once fully trained and qualified your hourly rate of pay will increase to £14. Hours worked between 12am-6am receive an additional £2 per hour.

Position Attributes

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...