Shift Lead - Food & Store Opening (Flexible Shifts)

Marks & Spencer Plc; Colchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in Colchester is looking for a Shift Lead to oversee operations and ensure that the sales floor is ready to trade. The successful candidate will coach and coordinate teams, support excellent customer service delivery, and manage operational tasks efficiently. The role requires strong leadership skills, effective communication, and a commitment to high service standards. Flexible shift patterns will be discussed with the hiring manager during the interview.

Qualifications

• Ability to lead teams and drive productivity.
• Good knowledge of customer service standards.
• Effective communication and interpersonal skills.

Responsibilities

• Lead the fill operation ensuring readiness for store opening.
• Coordinate team to deliver operational tasks efficiently.
• Model and promote great customer service standards.

Skills

Customer service

Interpersonal communication

Digital capability

Operational excellence

Team leadership

Job description

A leading retail company in Colchester is looking for a Shift Lead to oversee operations and ensure that the sales floor is ready to trade. The successful candidate will coach and coordinate teams, support excellent customer service delivery, and manage operational tasks efficiently. The role requires strong leadership skills, effective communication, and a commitment to high service standards. Flexible shift patterns will be discussed with the hiring manager during the interview.