Sheltered Housing Officer

BCP Council; Bournemouth; On-site; GBP 33,000 - 40,000; Full time

Job summary

A local government authority in Bournemouth is seeking a Sheltered Housing Officer to enhance the living conditions of sheltered property residents. Key responsibilities include managing housing services, ensuring tenant support, and fostering community involvement. Ideal candidates will have strong experience in housing management, excellent customer service skills, and the ability to work independently. Join a forward-thinking team committed to making a positive impact on the community.

Benefits

Enhanced benefits package

Career development opportunities

Qualifications

• Experience providing housing management and support to vulnerable individuals.
• Experience dealing with anti-social behaviour and conflict resolution.
• Knowledge of housing law and support services for vulnerable individuals.

Responsibilities

• Provide housing management services and support to residents.
• Assess needs and risks of residents through visits and reviews.
• Maintain communication with key partners for care and support.

Skills

Housing management

Partnership working

Conflict resolution

Attention to detail

Customer service

Tools

MS Word

Excel

Outlook

Job description

The pay range for this role will be £33,699 – £39,152 (pro rata for part time colleagues).

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward‑thinking team.

You can also find out more about the new terms and conditions that we are introducing on our careers site on 'More than just a job' brochure.

Sheltered Housing Officer

Role Purpose

• Provide an excellent housing management service to a patch of sheltered properties, encouraging resident involvement in scheme and community activities.
• Provide preventative support and security to vulnerable or potentially vulnerable tenants and leaseholders to enable them to manage their homes independently.

Main Objectives

• Enable tenants to maintain their tenancies through tenancy advice, support, enforcement and annual tenancy review visits.
• Deliver a customer focused service, tailored to the needs of residents through effective tenancy management and scheme management.
• To build strong relationships with key partners to provide a holistic and comprehensive housing management service to residents.

Main Responsibilities

• Lead on continually assessing the needs and risks of residents living on the patch through preventative calls, visits and annual tenancy reviews to raise and follow up any safeguarding concerns.
• Make referrals to the Support team for a full needs and risk assessment when necessary (e.g. where there is a change in circumstances or a specific incident has occurred).
• Identify personal care issues through preventative work and liaise with the appropriate key partners. Liaise with, and signpost to, other agencies to ensure residents have access to services necessary to maintain their independence.
• Work closely with the BCP Council Operations Centre ensuring that effective communication regarding residents and scheme management is maintained, providing a consistent service to residents.
• Provide information on community facilities and resources available to residents and activities to promote inclusion into the wider community and help residents overcome social isolation.
• Work closely with the Voids team to assess nominations for new tenancies for suitability, including contact with other agencies (where appropriate) to verify supporting information and follow procedure.
• Manage changes to tenancies effectively and lawfully, throughout the duration of a tenancy.
• Carry out Tenancy Visits including annual tenancy review visits, new tenant visits and Introductory tenancy visits.
• Ensure residents are involved in shaping and reviewing services provided.
• Investigate incidents of anti‑social behaviour and tenancy breaches, working with victim and perpetrator through effective case management and partnership working.
• Ensure the schemes are well maintained and attractive communities through working with the Neighbourhood Officer (Sheltered).
• Manage the guest rooms and mobility scooter storage effectively.
• Accurately maintain files and IT based recording systems and provide statistical performance information as required.
• Be an effective team player and assist in covering other members of the Sheltered Housing team.

General

• Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.
• Undertake such other duties as may be required from time to time, commensurate with the level of the post.
• Comply with all decisions, policies and standing orders of BCP Homes and any relevant statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and Data Protection Act.

The Ideal Candidate

• Experience of providing Housing management and support to vulnerable individuals.
• Experience of partnership working.
• Experience of monitoring services (e.g. facilities management [repairs, cleaning, grounds maintenance] health and safety).
• Experience of dealing with anti social behaviour and conflict resolution.
• Ability to deliver excellent housing management services.
• Ability to learn quickly and work flexibly in a changing environment.
• Ability to work with a diverse and pressurised workload, to target and without supervision.
• Computer literate (MS Word, Excel, Outlook, and Internet).
• Strong observational skills and attention to detail.
• Good knowledge of social housing and residents’ rights and responsibilities.
• Knowledge of housing law, housing support and sheltered housing management.
• Knowledge of statutory and voluntary sector support services for vulnerable individuals.
• Flexible and cooperative working style.
• Commitment to excellent and responsive customer service and service delivery.
• Positive attitude to equality and diversity.
• Able to visit residents on the patch (and the wider locality on occasion) in their own homes at times to suit the client, which may involve climbing stairs.
• Access to a vehicle for work (travel between housing schemes required).
• Enhanced DBS clearance.

Please contact Karen Rees - [e-mail] for an informal chat or Lynn Piper - [e-mail].

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world‑renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word‑class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page).

Be the difference - Join an organisation that values you. More About us | Working for BCP.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.