Shack Deputy Manager: Lead Customer Experience & Ops

Loaf; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading furniture company in Chelmsford is looking for an Assistant Shack Manager to support the Shack Manager and enhance customer experience. This full-time role requires previous customer service experience and leadership skills. You will guide the team, manage operations, and ensure a friendly atmosphere. Benefits include 33 days holiday, a family leave policy, and a healthcare cash plan. Join us in a welcoming environment where the customer is always the priority.

Benefits

33 days holiday, increasing yearly

Enhanced family leave policy

Staff and friends and family discount

Healthcare cash plan

Life Assurance

Cycle to work scheme

Qualifications

• Previous experience in a customer service role, ideally within homewares or fashion.
• Experience in a retail store with supervisory or junior management responsibilities.
• Ability to work independently and show initiative.

Responsibilities

• Support Shack Manager with recruitment and onboarding.
• Manage team performance and provide guidance.
• Ensure the Shack meets sales targets and customer experience standards.

Skills

Customer service experience

Problem solving

Communication skills

Attention to detail

Job description

A leading furniture company in Chelmsford is looking for an Assistant Shack Manager to support the Shack Manager and enhance customer experience. This full-time role requires previous customer service experience and leadership skills. You will guide the team, manage operations, and ensure a friendly atmosphere. Benefits include 33 days holiday, a family leave policy, and a healthcare cash plan. Join us in a welcoming environment where the customer is always the priority.