Sexual Health Administrator

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider in the UK is looking for a part-time Sexual Health Administrator. The role involves delivering patient-focused administrative support, managing appointments, and liaising with clinical staff. Ideally, candidates should have experience in healthcare administration, strong IT skills, and the ability to work under pressure. This position is based within clinics in Bristol and surrounding areas, offering a chance to join a dedicated team committed to high standards of patient care.

Benefits

Flexible working hours

Support for health and wellbeing

Training and development opportunities

Qualifications

• Previous receptionist experience in a healthcare or public setting.
• Experience of dealing with the public, both on the telephone and in person.
• Good IT skills including Microsoft packages.

Responsibilities

• Providing a polite, courteous, and responsive customer service.
• Answering the telephone, making appointments, and dealing with queries.
• Managing and processing patient referrals and medical correspondence effectively.

Skills

Communication Skills

Customer Service

IT Skills

Stress Management

Education

GCSE in English Language

GCSE in Maths

Business and Administration Level 3 NVQ

Tools

Microsoft Office

Clinical Systems

Job description

Main area Sexual health Grade Band 3 Contract Permanent Hours Part time - 23.5 hours per week (Requirement to cover community clinics based in Bristol, North Somerset or South Gloucestershire as required. Notice will be given.) Job ref 387-M6549-CCC

Site Yuno Sexual Health at Weston Town Weston-Super-Mare Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 27/01/2026 23:59 Interview date 05/02/2026

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

Yuno Sexual Health provides specialist integrated sexual health services in the Bristol, North Somerset and South Gloucestershire (BNSSG) area.

We are recruiting a Band 3 Sexual Health Administrator for 23.5 hours per week as follows:

Monday: 08:45-17:00

Wednesday: 09:45-18:15 replication (Weekly Portishead clinic)

Thursday: 10:45-19: Altern 10:45-19:00

The post holder will be joining a small team at our clinic based in Weston General Hospital and also our at community clinic based in Portishead (temporarily being held at Weston General Hospital). If you are interested in working for us and can demonstrate the relevant skills and knowledge, we would love to hear from you.

The role provides a robust, flexible and wraparound, patient focused and responsive administrative service to support the clinical function. This includes, but is not limited to, welcoming patients, using multiple clinical systems, preparing and processing patient notes, liaising with local hospitals and clinics and answering and triaging patient and other professional queries. The Administrator role will contribute to the provision of a high-quality service for patients.

The work involves close liaison with clinical and non-clinical staff to ensure patient attendance to clinic, booking patient appointments in line with the Patient Access Policy, and working in a busy and high pressured environment. The role is responsible for setting high standards of patient care by enacting the Trust’s values at all times.

Main duties of the job

• Lesaunt with other departments developing positive and co-operative working relationships
• Be able to respond to upset, potentially angry members of the public in a calm and professional manner, understanding limitations of role and how to access support
• Provide a polite, courteous and responsive customer service, understanding the link ذر own professionalism and the possible impact on the department’s image
• Answer the telephone, make appointments, deal with queries relevant to the service and/or take accurate messages, record details and pass on toelinappropriate team/individual in a timely manner
• Provide a calm and friendly welcome to visitors, patients, staff and service users, using a caring and professional approach
• Use a computerised system to book appointments and complete associated processes
• Process and update all relevant documentation where appropriate, using computerised systems, providing records and information as requested
• Photocopying, filing, scanning, record keeping, plus other general office duties as and when required
• Manage and process patient referrals and medical correspondence effectively and timely
• Manage own time effectively, prioritising own workload to meet competing demands
• Deal with various enquiries via phone, face to face, fax, email or mail from GPs, consultants, specialist nurses, relatives, patients, medical staff and external organisations

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

• Other issues and project work as delegated by the Admin/Reception coordinator or other managers
• Actively participate in the Trust’s annual appraisal process providing evidence to worry the Knowledge Skills Framework requirements of the post
• Ensuring the relevant spreadsheets and relevant systems are updated with patient outcomes to allow accurate audit
• To take part in audit and associated duties
• Responsible for maintaining IT literacy and updating skills in line with the introduction of new systems within the Trust
• Receive, open, sort, date stamp and distribute incoming mail and prepare outgoing mail
• Receive and respond to written, electronic and telephone referrals and communications from other healthcare providersại following the department guidelines
• Process and update all relevant documentation where appropriate, using computerised systems, providing records and information as requested
• Act as a supportive and adaptable team member, assisting with the work of other administrators, to include providing annual leave/sickness cover for colleagues as and when required
• Potential to work over other sites ( Sexual Health sites)
• Actively participate in the Trust’s annual appraisal process providing evidence to meet the Knowledge Skills Framework requirements of the post.

Person specification

• Previous receptionist experience in a healthcare or public setting
• Clerical/administration experience including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Good IT skills including Microsoft packages
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to work effectively in a busy team, adjust to change and motivate others (
• Ability to work independently and as part of a team
• Able to respond to patient queries and step up to the multi-disciplinary team when necessary
• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience
• Previous NHS experience
• Recognised word-processing/typing qualification to RSA II, NVQ II Level or demonstrable experience at this level

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and Confederate a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and Baptised wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT: Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.