Session Supervisor Case Checker

East Ayrshire; Kilmarnock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local advisory organization in Kilmarnock is looking for a Session Supervisor / Case Checker to oversee the delivery of advice sessions and ensure quality assurance in casework. This role involves supporting staff and volunteers while ensuring compliance with standards. The ideal candidate will have experience in supervision and a commitment to community service. This is an opportunity to contribute to a vital service in East Ayrshire, enhancing support for local communities.

Qualifications

• Experience in supervising a team providing advice.
• Knowledge of quality assurance in advice services.
• Strong communication and feedback skills.

Responsibilities

• Oversee delivery of advice sessions and support staff.
• Review cases for compliance and provide feedback.

Job description

East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.

East Ayrshire Citizens Advice Bureau is entering an exciting period of rebuilding and development. As we expand our staff team and strengthen our volunteer base, we are introducing two new Session Supervisor / Case Checker roles to support the delivery of a high‑quality advice service for our local community.

Each postholder will divide their time equally between two key functions:

• Session Supervision – overseeing the delivery of advice sessions, supporting staff and volunteers during advice, reception, and triage, and ensuring quality and consistency in service delivery.
• Case Checking – reviewing cases for accuracy, quality, and compliance with Citizens Advice standards, and providing constructive feedback to support staff and volunteer development.

For more details about the key responsibilities of the role and the knowledge, skills and experience required, please refer to the job description and person specification at the bottom of this page.

For further information and an application pack, please use the links at the bottom of this page

Applications must be received by midnight on Friday 30 January 2026.

About the employer

East Ayrshire CAB is an equal opportunities employer and welcomes applications from all sections of the community.