Services Assistant

Sainsbury's Supermarkets Ltd; Nairn; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retail chain is seeking a part-time Services Assistant in Nairn. The role involves providing outstanding customer service, handling checkouts, and assisting with product selections. Ideal candidates should be friendly, active in a fast-paced environment, and ready to help customers. Benefits include employee discounts, holiday entitlement, and wellbeing support. Flexible working hours are required, with a pay rate of £12.60 per hour.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share schemes

Special shopping discounts

Wellbeing support

Qualifications

• Friendly and welcoming, with enthusiasm for helping customers.
• Happy working in a fast-paced environment.
• Takes responsibility and uses initiative.

Responsibilities

• Serve and support customers on checkouts and kiosks.
• Pick products for on-demand grocery orders.
• Assist customers with Click & Collect parcels.
• Handle complaints and refunds.

Skills

Customer service

Teamwork

Problem-solving

Attention to detail

Job description

Rate: £12.60 per hour | Location: Nairn Store, Nairn, IV12 5QF | Hours: Part time, 12 hours per week | Contract type: Permanent | Business area: Retail | Closing date: 21 January 2026 | Requisition ID: 400045787

Shift hours

The below shift pattern are the times in the week we would like you to be available to work. Your weekly hours will be scheduled 3 weeks in advance within these times.

• Thursday: 14:00 - 22:00
• Friday: 14:00 - 22:00
• Saturday: 14:00 - 22:00
• Sunday: 14:00 - 22:00

Working in our stores

Our stores are fast‑paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK

What you’ll be doing

• Always being on hand to serve and support customers on our checkouts, self‑service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
• Picking and selecting the best quality products on the shop floor for customers using our On‑demand grocery ordering service and assisting customers with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to help provide recommendations
• Dealing with complaints, refunds, shelf tickets and advertising
• Safely moving and retrieving trolleys in our customer car parks
• Working flexibly across the store as needed

What makes a great Sainsbury’s Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers
• Happy working in a fast‑paced, physical and high energy environment, and thrives in being part of a team
• Takes responsibility for owning tasks and uses initiative to solve problems
• Always prepared to work flexibly and productively across the store to a high standard - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Working for us has great rewards

• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.