Service Team Leader

Dubizzle Limited; Oxford; On-site; GBP 32,000; Full time

Job summary

A leading facilities management company is seeking a Service Team Leader in Oxford. The role involves overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives while ensuring high service standards. The ideal candidate will have leadership experience, a passion for customer service, and strong communication skills. Competitive pay at £15.00 per hour and a wide range of employee benefits are offered, including mental health support and a 24/7 GP service.

Benefits

24/7 GP service

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Qualifications

• Previous experience in a leadership role within Housekeeping or Security required.
• Ability to inspire and develop team members is essential.
• A proactive approach to problem solving is necessary.

Responsibilities

• Lead and motivate the team in Security, Cleaning, and Waste Management.
• Assist in the professional growth of team members through training.
• Ensure excellent customer service in a safe and clean environment.

Skills

Customer service

Front-line leadership experience

Communication skills

Decision-making

Problem solving

Job description

LOCATION: Oxford North

HOURS: 42 hours per week

SHIFT PATTERN: 4 ON 4 OFF

PAY RATE: £15.00 per hour

Role Overview

We are seekinga dedicated and experienced Service Team Leader to join our management team, overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. As a Service Team Leader, you will play a crucial role in delivering and maintaining the highest standards of Security and Environmental services within a busy, town centre-based shopping and leisure facility.

Key Responsibilities

• Lead, support, and motivate your team to ensure the highest service standards in Security, Cleaning, and Waste Management.
• Develop yourself and your team through ongoing training, coaching and mentorship.
• Foster a positive and inclusive work environment, ensuring all team members feel valued and respected.
• Ensure smooth daily operations by effectively prioritizing and delegating tasks according to business, team, and individual needs.
• Maintain excellent customer service, ensuring visitors experience a safe, clean, and welcoming environment.

Key Attributes & Skills

• A passion for customer service, ensuring our customers are at the heart of everything we do.
• Previous front-line leadership experience in either Housekeeping or Security.
• Ability to develop and inspire team members, supporting their professional growth.
• A clear and articulate communicator, capable of engaging effectively with colleagues, management, and customers.
• Strong decision-making and task prioritization skills, maintaining efficiency and high service levels.
• A professional and proactive approach to problem solving and conflict resolution.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.