Service Team Lead – Automotive Aftersales

Cooks Motor Group; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A reputable automotive group in Coventry seeks a Service Team Manager to lead and motivate a team in their aftersales department. You will ensure exceptional customer service while driving performance and productivity. The ideal candidate has automotive experience, strong organisational skills, and an open leadership style. Join a growing company dedicated to delivering outstanding experiences and enjoy comprehensive benefits including annual leave, discounts, and development opportunities.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

24/7 access to healthcare professionals

Paid day to volunteer

Qualifications

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment.
• An open and approachable leadership style.

Responsibilities

• Lead, manage and motivate a team of automotive professionals.
• Drive a high performance culture.
• Oversee the service division, managing resource levels.
• Accurately produce dealership reporting.
• Support the dealership to achieve high levels of customer satisfaction.

Skills

Experience within the automotive industry

Excellent organization skills

Experience in high-level reporting

Leadership and coaching experience

Agile working experience

Job description

A reputable automotive group in Coventry seeks a Service Team Manager to lead and motivate a team in their aftersales department. You will ensure exceptional customer service while driving performance and productivity. The ideal candidate has automotive experience, strong organisational skills, and an open leadership style. Join a growing company dedicated to delivering outstanding experiences and enjoy comprehensive benefits including annual leave, discounts, and development opportunities.