Service Systems Technician

Mettler-Toledo International Inc.; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in precision instruments is seeking an experienced Service Technician to join their team in Leicester. You will be responsible for various service tasks including installation and maintenance of equipment, ensuring high quality customer service. The role offers 25 days annual leave, health benefits, and a supportive work culture that promotes career progression.

Benefits

25 days annual leave

BUPA healthcare

Trustee-based pension scheme

Team-building events

Flexible working arrangements

Qualifications

• Demonstrated a strong technical foundation and ability to work across multidisciplinary systems.
• Excellent communication and interpersonal skills.
• Ability to resolve complex technical issues efficiently.
• Comfortable working independently or as part of a team.

Responsibilities

• Perform routine performance verification and preventative maintenance.
• Efficiently install and commission new equipment.
• Diagnose and resolve equipment breakdowns promptly.
• Support audits, calibrations, and validation activities.
• Provide outstanding customer service.

Skills

Proven experience in Electrical engineering

Customer-facing service environment

Troubleshooting technical issues

Installation and commissioning

Effective communication skills

Job description

Our Opening and Your Responsibilities

Are you an experienced Service Technician ready to advance your career with a leading company? We are looking for a proactive and dedicated professional to join our dynamic team, responsible for a variety of service tasks including installation, commissioning, certification, and maintenance.

Key Responsibilities

• Perform routine performance verification and preventative maintenance to keep equipment operating at peak efficiency.
• Efficiently install and commission new equipment, ensuring accurate and timely delivery.
• Diagnose and resolve equipment breakdowns promptly to reduce downtime.
• Advocate and support audits, calibrations, and validation activities across PI and cross-divisional product lines.
• Collaborate effectively with other departments to support business objectives.
• Provide outstanding customer service to ensure satisfaction and build lasting relationships.

Join METTLER TOLEDO UK and contribute to a culture of excellence and customer success. Apply today to take your career to the next level!

What You Need to Succeed

• Proven experience in Electrical, Electronic, and Mechanical engineering, demonstrating a strong technical foundation and ability to work across multidisciplinary systems.
• Solid track record working within a customer‑facing service environment, with excellent communication and interpersonal skills to deliver high‑quality customer service and technical support.
• Ability to troubleshoot and resolve complex technical issues efficiently while maintaining professionalism and a customer‑focused approach.
• Experience with installation, commissioning, preventative maintenance, and breakdown rectification.
• Comfortable working independently and as part of a team, showing adaptability and a proactive attitude.

Our Offer to You

• 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
• Trustee‑based pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team‑building and charity events.
• Agile and flexible working arrangements.
• Family‑friendly policies and flexible patterns.
• Culture fostering creativity, autonomy, and success.
• Commitment to learning and career progression.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.