Service Owner – Virtual Account Management Operations · Nantwich, Milton Keynes ·

Return on Investment Ltd; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive services company in the UK is seeking a Service Owner – Virtual Account Management to lead the evolution of its innovative service. You will be responsible for managing client relationships and driving the adoption of battery electric vehicles. Ideal candidates have a strong background in sales or client delivery within automotive contexts and the ability to translate complex objectives into actionable delivery models. Join us to make a significant impact in the automotive fleet transformation industry.

Benefits

£500 annual health and wellbeing allowance

Education bursaries for skills development

Company pension and healthcare plans

22 days annual leave, rising to 30 with service

Subsidised car purchase schemes

Qualifications

• Experience designing or leading within automotive or B2B sales environments.
• Ability to translate client objectives into scalable models.
• Strong communication skills to build trust with stakeholders.

Responsibilities

• Lead the design and optimisation of VAM projects.
• Translate client goals into scalable delivery models.
• Identify opportunities to improve efficiency and client satisfaction.

Skills

Sales or client-delivery experience

Translating complex objectives into delivery models

Confidence in communication

Commercially minded

Understanding CRM workflows

Job description

Job Title: Service Owner – Virtual Account Management

Location: Remote with travel to ROI offices (Nantwich, Milton Keynes) and client sites

Hours: Full time, 37.5 hours per week, Monday - Friday

Salary: Competitive

Application Deadline: Open until filled

About Us

At ROI Automotive, we help the UK’s leading automotive brands rethink how they reach, engage, and serve their customers. Our teams power sales performance for over 70% of the UK’s car and LCV manufacturers, from BMW and JLR to Volvo, Kia, and Volkswagen, combining people, data, and technology to deliver smarter growth and stronger relationships.

The Role

As Service Owner – Virtual Account Management (VAM), you’ll lead the evolution of one of ROI Automotive’s most innovative services.

VAMs act as desk based equivalents to Area Sales Managers, supporting OEM clients in managing fleet relationships, securing agreements, and driving battery electric vehicles (BEV) adoption.

Acting as both strategist and product owner, you will take ownership of ROI’s VAM service from design to delivery. You will shape how VAM projects are structured, implemented, and continuously improved to meet client and business objectives - driving measurable growth, efficiency, and BEV adoption to ensure every VAM project delivers value for manufacturers, fleets, and ROI.

Key Responsibilities

• Lead the design, mobilisation, and optimisation of VAM projects across OEM and LeaseCo clients
• Translate client goals, BEV strategies, and commercial priorities into scalable VAM delivery models
• Develop frameworks and tools to standardise ROI best practice and accelerate performance
• Act as VAM subject matter expert for VAM-as-a-Service, providing strategic guidance to both clients and internal teams
• Identify opportunities to improve efficiency, impact, and client satisfaction across live programmes

What We’re Looking For

• Have experience designing or leading sales or client-delivery services within automotive, B2B fleet, or inside sales environments
• Can translate complex client objectives into clear, scalable delivery models
• Communicate with confidence and build trust across senior client and internal stakeholders
• Are commercially minded, creative, and comfortable making decisions in fast-moving environments
• Understand CRM workflows, sales processes, and the dynamics of fleet agreements and transitioning to EVs

Why Join Us

This is a rare opportunity to take ownership of a service that sits at the heart of the UK’s automotive fleet transformation.

You’ll have the freedom to shape how ROI’s Virtual Account Management service is designed and delivered – and the backing of an organisation that’s redefining what inside sales can achieve for automotive brands.

We value our people and offer:

• £500 annual health and wellbeing allowance
• Education bursaries for new skills and development
• Company pension and healthcare plans
• 22 days annual leave, rising to 30 with service
• Subsidised car purchase schemes

How to Apply

If you are ready to lead a core ROI service and shape its future success, apply today to join us as Service Owner - Virtual Account Management.