Service Manager

Avalon Group; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local charity in Teesside is seeking a Service Manager responsible for the management of Support Workers and day-to-day case loads. This role involves ensuring compliance with CQC standards while improving services through positive relationships with customers. Ideal candidates will have significant management experience in social care, be flexible, and have a valid driver's license for work purposes. The position offers various employee benefits, including health plans and training opportunities.

Benefits

Award winning in-house training

24/7 employee helpline

Health Cash Plan

Discounts on gym memberships

Paid travel expenses

Free onsite parking

£250 bonus for referrals

Qualifications

• Demonstrable management experience in social care and in line managing a team.
• Ability to interpret and apply CQC fundamental standards of quality and safety.
• Car driver with use of a vehicle for business purposes.
• Willing to work from the office and within local services.
• Ability to work flexibly and participate in the out of hours on-call service.

Responsibilities

• Manage a team of Support Workers.
• Day-to-day management of customer case loads.
• Ensure compliance with regulating authorities and Avalon quality assurance framework.
• Improve services by working positively with customers and care managers.

Skills

Management experience in social care

Interpreting CQC standards

Flexibility

Team leadership

Job description

Award winning in-house training with opportunities to develop your career

24/7 Everyday Advice helpline, giving you impartial guidance regarding any personal matters or concerns you may have

On Call support 24 hours a day

Discounts at high street retailers and on gym memberships

Access to our Health Cash Plan

Paid travel expenses between consecutive sessions of support

Free onsite parking

£250 bonus for recommending a friend to become a support worker

Service Manager, Teesside (T227)

Avalon has been delivering innovative services for over 30 years. We are a local social care charity led by our purpose: everything we do is to help people to live fulfilling lives, however they choose.

An exciting opportunity has arisen to join our experienced team based at our office in Teesside. Reporting to the Locality Manager (Registered Manager) you will play an active role in the running of our established Teesside service. This is a fulfilling and varied role which will provide opportunity to develop your skills as both a manager and as a social care professional.

What does the role involve?

• Management of a team of Support Workers.
• Day to day management of a customer case load, ensuring assessments, reviews and on-going person-centred outcomes are met.
• Ensuring the service is running in compliance with regulating authorities and Avalon quality assurance framework, including completion of audits of finance and medication.
• Continually improving services offered by Avalon by working positively with our customers and developing good relationships with service commissioners and care managers.

What you need…

• Demonstrable management experience in social care and in line managing a team.
• The ability to interpret and apply CQC fundamental standards of quality and safety.
• To be a car driver with use of a vehicle for business purposes.
• To be willing to work from our office and within local services.
• To be able to work flexibly and participate in the out of hours on call service.

What you will receive…
As an Avalon employee you will receive exclusive discounts on gym memberships and high street retailers, Health Cash Plan, access to a 24/7 employee helpline, and award winning specialist training programmes allowing you to further develop your skills and knowledge. Appointment will be subject to an Enhanced Disclosure and Barring Certificate.

Interested? Click below to complete our quick application form!

Closing Date: 19th January 2026

We strive to ensure equality of opportunity for all. We welcome applications from suitably skilled candidates regardless of ethnicity, gender, age, disability, sexuality or religion.

Due to the terms of our sponsorship licence, we are currently not able to accept applications from those requiring sponsorship. Please only apply if you are already a resident in the UK with no sponsorship requirements.