Service Manager - Residential Aged Care

MercyCare; Wembley; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading community health provider is seeking a Service Manager for its residential aged care facility in Wembley. This pivotal role entails ensuring optimum care standards and effective management within a dynamic, regulated environment. Ideal candidates should have relevant tertiary qualifications, strong leadership skills, and experience in complex operational settings. The position offers comprehensive wellbeing programs and opportunities for professional development. Join a team committed to making a meaningful impact in the local community.

Benefits

Not for profit Salary Packaging options up to $18,000

Childcare discounts

Options to purchase additional leave

Career Pathways and Professional Development

Comprehensive Wellbeing Program

Qualifications

• AHPRA registration is desirable.
• Demonstrated successful coaching for performance and culture.
• Experience in a complex operational environment.
• Key Personal Insolvency Clearance.
• National Police Clearance obtained within the last six months.

Responsibilities

• Ensure optimum care standards and effective operational delivery.
• Provide coaching, guidance, and development to your team.
• Understand compliance and risk mitigation in a regulated industry.
• Engender support of your team through resilience and solution-focused mindset.

Skills

Leadership / change management experience

Excellent skills in MS Office Suite

Extensive communication skills

Financial management experience

Education

Tertiary qualifications in a relevant discipline

Job description

Service Manager - Residential Aged Care Wembley

Aged Care Services | Healthcare/Medical, Nursing Aged Care, Aged Care

When you join MercyCare, you join something bigger. A communityof staff that make a difference at the heart of the community. As aleading Western Australian not-for-profit provider of aged care,family, community, early learning and disability services wesupport people throughout life’s journey. We invest in ourpeople by building rewarding careers, offering training anddevelopment opportunities and a values-driven culture where ourpeople can belong and thrive.

About the role

A leadership opportunity like no other, our 24/7 operationalfacility where no two days are the same and resident wellbeing atthe forefront, you’ll ensure optimum care standards,effective operational delivery, regulatory and sector bestpractice, achieving budgetary outcomes and importantly, a greatworkplace culture. You’ll provide coaching, guidance, anddevelopment to your team creating a culture focused on clinicalexcellence. Based at our Wembley facility

About you

You’ll be someone who sees change as an opportunity andbring the ability to smoothly guide your team in an often dynamicand fast paced environment, imparting clear direction and vision tothose you lead, whilst understanding the unique challenges theyface in delivering onsite day to day service requirements. As aLeader in a highly regulated industry, you understand complianceand risk mitigation implicitly, and ensure regulatory standards andrequirements are adhered to at all times.

Your leadership experience in a similarly complex operationalenvironment, cultivating a culture of innovation and continuousimprovement will engender the support of your team as you rolemodel resilience, solution focused mindset and a people centredapproach. Your key experience will include:

• Tertiary qualifications in a relevant discipline along withAHPRA registration being desirable
• Leadership / change management experience in a similar 24/7operational environment, with demonstrated successful coachingfor performance and culture
• Excellent skills utilising online platforms and systems,including MS Office Suite with strong report writing andbusiness case preparation experience
• Extensive and well-developed communication, relationshipengagement and partnering skills
• Financial management experience in delivering resultswithin budget
• COVID and Influenza vaccinations are preferred but notrequired
• Key Personal Insolvency Clearance
• National Police Clearance (obtained within the last sixmonths)

About the benefits

You'll become part of an inclusive, diverse, and welcomingWestern Australian organisation passionately committed to making ameaningful impact in the local community. Our MercyCarePromise is focused on ensuring our people are connected andempowered to make a positive difference in the heart of ourcommunities.

As a valued team member, you’ll also enjoy accessto:

• Not for profit Salary Packaging options up to $18,000
• Childcare discounts for your little onesif you havethem
• Options to purchase additional leavefor work lifebalance
• Career Pathways, Professional Development andTraining
• Comprehensive Wellbeing Program including discounted healthinsurance and free flu vaccinations

Most importantly, you’ll join a team who share yourvalues, put people first and genuinely want to see you succeed.

To Apply

Click "Apply Now"\ to visit our website andsubmit your application. Applications close on 13thFebruary 2026but don't wait—apply early, asthe recruitment process may begin before the closing date. Pleasenote all applications must be received via the online portal to beconsidered.

Mercy Care values individuality. If you experienceneurodiversity or live with a disability and would like support oraccommodations to fully participate in our recruitment processreach out to us at [e-mail] we wouldlove to hear from you. Please note all other applicationsmust be received via the online portal to beconsidered.

With our 175-year legacyextending back to the Sisters of Mercy, today we stand proud tomake a positive difference in our local communities. We live by ourvalues – respect, integrity, compassion, justice, excellence,and courage.

We are committed to safeguardingand protecting children, young people and the vulnerable. We inviteapplications from people from all walks of life, includingAboriginal and Torres Strait Islander people, and those fromdiverse ages, cultures, faiths, abilities, gender andsexuality.