Service Manager – Lead a High-Performance Auto Team

Arnold Clark Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive retailer in Manchester is seeking an experienced Service Manager to oversee customer service and maintain high workshop standards. You will manage a team, set performance goals, and ensure compliance with policies. The ideal candidate has prior management experience in the automotive sector and a passion for customer satisfaction. This full-time role offers a dynamic work environment and opportunities for professional growth.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Previous experience in a similar role is essential.
• High levels of literacy and numeracy are important.
• Ability to stay calm under pressure.

Responsibilities

• Manage a service team to achieve productivity targets.
• Ensure servicing work is completed correctly and on time.
• Deliver excellent customer service and resolve issues quickly.
• Comply with company and health and safety policies.
• Review departmental KPI and financial reports.

Skills

Strong communication and influencing skills

Passion for delivering great customer service

Leadership skills

Good organisation and IT skills

Attention to detail

Job description

A leading automotive retailer in Manchester is seeking an experienced Service Manager to oversee customer service and maintain high workshop standards. You will manage a team, set performance goals, and ensure compliance with policies. The ideal candidate has prior management experience in the automotive sector and a passion for customer satisfaction. This full-time role offers a dynamic work environment and opportunities for professional growth.