Service Manager (Ag and Turf)

Tuckwells Group; Framfield; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading agricultural machinery company in Framfield is seeking a Service Coordinator to support the workshop's smooth operations. Responsibilities include managing customer requests, supervising technicians, ensuring excellent service levels, and processing workshop invoices. The ideal candidate will have a technical background and strong customer service skills. Benefits include a company pension, paid holidays, and more.

Benefits

Healthshield Cash Back Plan

Employee Assistance Program

Long Service Awards

Financial Wellbeing meetings

Company Pension Scheme

Paid holiday plus Bank Holidays

Company vehicle

Mobile phone

Qualifications

• Technical background in a related industry preferred.
• Excellent customer service skills required.
• Able to communicate effectively with diverse individuals.
• Strong attention to detail and time management skills needed.
• Ability to work under pressure while remaining calm.
• Competent in using computers and IT systems.
• Flexibility to work extended hours as customer needs arise.

Responsibilities

• Manage customer requests and administration within the Service department.
• Ensure excellent service levels and keep customers informed.
• Supervise and coach the team of technicians.
• Ensure workshop efficiency and adherence to company processes.
• Process invoices and credits for the workshop.

Skills

Customer service

Communication skills

Attention to detail

Time management

Technical background

Computer proficiency

Job description

The Role

Working with the Service Administrator to ensure the smooth running of the Agricultural and Turf Machinery workshop and associated Service Technicians’ work. This role is central to keeping people happy and things moving so will suit someone who is equally comfortable dealing with people as getting tasks done.

Essential Duties

• Dealing with customer requests and the resulting administration and allocation of work within the Service department as well as liaising with the Sales and Parts departments as required
• Ensuring that customers receive excellent levels of service and are kept informed of job timings and progress; ensuring they feel valued and informed throughout their dealings with Tuckwells
• Manage the team of technicians including supervising and coaching them with their tasks, also assisting with tasks, mentoring, training and recruitment as required
• Ensuring workshop efficiency and profitability and that repairs are completed correctly using the correct company processes and safety guidelines
• Processing invoices and credits for the workshop

Skills and Qualifications

• A technical background (preferably industry related)
• Excellent customer service skills both face-to-face and on the phone
• Able to communicate effectively with a wide variety of people
• Good attention to detail and time management skills
• Able to work calmly and effectively under pressure
• Competent computer user
• Able to work extended hours and weekends in line with customer needs
• Happy working with computers and IT systems as this is part of the role

Company Benefits such as - Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing meetings, Company Pension Scheme, paid holiday plus Bank Holidays and a company vehicle and mobile.