Service Manager

HR GO Driving; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Service Manager to oversee day-to-day operations in the Service Department across the UK. Responsibilities include managing servicing, breakdowns, and a team of engineers, ensuring high standards in customer support and maintenance. The ideal candidate will demonstrate strong management skills, technical knowledge, and exceptional communication abilities.

Qualifications

• Experience leading and managing a team.
• Strong understanding of mechanical handling equipment.
• Excellent communication and organizational skills.

Responsibilities

• Lead and manage the service operations for mechanical handling equipment.
• Oversee a team of engineers/technicians and maintain safety and customer satisfaction standards.
• Monitor costs and revenue, and provide KPIs.

Skills

Management Skills

Customer Service

Technical Knowledge

Job description

My client is currently looking for a Service Manager to join their team to oversee and manage the day-to-day operations of the Service Department and coordinate a team of skilled engineers across designated regions in the UK.

Key Responsibilities

To lead and manage the service operations for mechanical handling equipment, ensuring efficient maintenance, repair, and customer support services. The Service Manager will oversee a team of engineers/technicians, coordinate service schedules, and maintain high standards of safety, reliability, and customer satisfaction.

Support in the planning and execution of engineer training and development.

Main Duties

• Management of Engineering department and team.
• Daily management of servicing and breakdowns.
• Write up weekly/monthly service reports.
• Monitor costs and revenue.
• Deal with customer calls, queries, and relations.
• Supply KPI's.
• Attend in-house monthly departmental meetings.

Applicants are invited to apply by submitting their details and CV through the provided application form. Please ensure your CV is in .doc, .docx, .pdf, or .rtf format and does not exceed 10MB.

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