Service Manager

Northampton Business Directory; Higham Ferrers; On-site; GBP 45,000 - 52,000; Full time

Job summary

A leading service provider in Higham Ferrers is seeking a proactive Field Service Manager to lead a nationwide team. The successful candidate will possess strong leadership skills and a solid technical background in mechanical systems. Responsibilities include team development, site audits, and ensuring compliance with Health & Safety standards. Offering a competitive salary around £45,000 per annum, company vehicle, and generous holiday policy. Join a global organization that values career progression and equal opportunity.

Benefits

Competitive salary

EV company vehicle

25 days holiday plus public holidays

Pension scheme with company contribution

Qualifications

• 5+ years of experience in service management or field engineering.
• Strong technical background in mechanical or electro-mechanical systems.
• Proven leadership skills under pressure.
• Willingness to travel nationwide.

Responsibilities

• Lead and develop a team of field service engineers.
• Conduct site visits and job audits.
• Provide technical guidance and troubleshooting support.
• Monitor KPIs and implement operational improvements.
• Support recruitment and performance management.

Skills

Leadership

Technical expertise

Health & Safety compliance

Customer relationship management

Organizational skills

Education

Mechanical Engineering qualifications

Tools

IOSH Managing Safely

Job description

We are seeking a proactive and experienced Field Service Manager to lead a nationwide team of field service engineers. This is an excellent opportunity for a hands‑on leader who can motivate teams, apply strong technical expertise, and continuously improve service delivery. The ideal candidate will be an effective communicator, capable of coordinating field activities and ensuring exceptional service standards. This full‑time role is based in Higham Ferrers, with regular travel to support field teams and meet customers.

Key Responsibilities

• Lead, coach, and develop a team of field service engineers, ensuring productivity, quality, and safety standards are consistently met
• Conduct site visits and job audits to maintain high levels of quality and compliance
• Provide hands‑on technical guidance and troubleshooting support in collaboration with the technical support team
• Drive safety improvements and ensure full adherence to Health & Safety regulations
• Build and maintain strong customer relationships, resolving issues promptly and ensuring high service satisfaction
• Monitor KPIs and implement operational improvements to enhance efficiency
• Support recruitment, onboarding, training, and performance management activities
• Work closely with the Service Operations Manager to address operational matters and maintain excellent customer communication

Qualifications & Competencies

• Minimum 5 years’ experience in a service management or field engineering role
• Strong technical background within mechanical or electro‑mechanical systems
• Mechanical Engineering qualifications and IOSH Managing Safely are advantageous
• Proven leadership skills with the ability to work effectively under pressure
• Strong understanding of Health & Safety standards and compliance requirements
• Highly organised, with the ability to manage multiple priorities
• Full UK driving licence and willingness to travel nationwide

What’s on Offer

• Opportunity to join a global organisation with genuine career progression
• Competitive salary of circa £45,000 per annum
• EV company vehicle
• 25 days holiday plus public holidays
• Pension scheme: 8% company contribution, 3% employee contribution (after 3 months)
• Inclusive, equal‑opportunity employer