Service Director: Growth & Profitability Leader

Groupe SEB; Uxbridge; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global service solutions provider is seeking a Service Director in Uxbridge to lead and optimize service operations, ensuring exceptional customer satisfaction. You will be responsible for managing profit and loss (P&L), guiding teams for operational performance, and fostering innovation to drive revenue growth. Ideal candidates should have a strong background in service management and team leadership, with a focus on continuous improvement and collaboration across departments.

Qualifications

• Proven ability to lead service operations and manage teams effectively.
• Strong background in revenue growth and customer satisfaction strategies.
• Experience in guiding Field Service Area Managers and fostering improvement.

Responsibilities

• Lead and optimize service operations ensuring customer satisfaction.
• Accountable for service profit and loss (P&L) management.
• Foster continuous improvement and collaboration with teams.

Job description

A global service solutions provider is seeking a Service Director in Uxbridge to lead and optimize service operations, ensuring exceptional customer satisfaction. You will be responsible for managing profit and loss (P&L), guiding teams for operational performance, and fostering innovation to drive revenue growth. Ideal candidates should have a strong background in service management and team leadership, with a focus on continuous improvement and collaboration across departments.