Service Desk Engineer Remote Job | Cheltenham , gb 15 hours ago

Dentex Health; Remote; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Cheltenham is seeking a Service Desk Engineer who will be the first point of contact for IT support. This role involves managing IT tickets and ensuring that every interaction is professional, while maintaining high service standards. Candidates should have two years of experience in a busy Service Desk environment, a strong understanding of incident management, and familiarity with technologies including Active Directory and Microsoft 365. This is a fantastic opportunity for growth in a collaborative team.

Qualifications

• Minimum of two years in a fast-paced Service Desk environment handling 350-400 tickets weekly.
• Strong grasp of incident and problem management for smooth resolutions.
• Experience with Active Directory, Microsoft 365, and Windows 10/11.

Responsibilities

• Serve as the first point of contact for IT support across the organization.
• Take full ownership of tickets ensuring professional handling.
• Maintain smooth operation of systems while meeting service standards.

Skills

Incident and problem management

Helpdesk platforms

Active Directory

Microsoft 365

Windows 10/11

Antivirus tools

MDM systems

Basic network troubleshooting

Asset management

Clear communication

Job description

Step into a role where your technical skills and people-first mindset truly make a difference. As a Service Desk Engineer, you’ll be the first point of contact for IT support across PortmanDentex, helping colleagues resolve issues quickly and confidently. You’ll take full ownership of tickets, ensuring every interaction is handled with care and professionalism, all while keeping systems running smoothly and meeting service standards.

You’ll be part of a fast-paced, friendly team that’s passionate about delivering great service and building strong relationships. With exposure to a wide range of technologies and the chance to get involved in exciting deployment projects, this is a fantastic opportunity to grow your skills and make a real impact. If you’re someone who thrives in a collaborative environment and enjoys helping others, we’d love to welcome you aboard.

We welcome your application to our Service Desk Engineer vacancy if you have the following qualifications and skills:

• You’ve spent at least two years thriving in a fast-paced Service Desk environment, confidently handling 350–400 tickets a week.
• You bring a strong grasp of incident and problem management, always aiming for smooth resolutions and happy users.
• You’re experienced with helpdesk platforms and know your way around Active Directory, Microsoft 365, Windows 10/11, antivirus tools, MDM systems, and both server and desktop support.
• You’re comfortable with basic network troubleshooting and can quickly get to the root of connectivity issues.
• You understand the importance of asset management and keep things organised and accounted for.
• You communicate clearly and kindly—whether documenting solutions or translating tech speak into everyday language for colleagues.