Service Desk Engineer | Growth, Training & Great Benefits

Little Fish (UK) Ltd; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing tech firm in Sheffield is looking for a Service Desk Engineer to join their team. The successful candidate will handle technical issues, provide customer support, and work on IT projects. If you're passionate about technology and ready to embrace challenges, this role offers a supportive environment with growth opportunities and diverse benefits including training programs and a relaxed dress policy.

Benefits

£4,500 training boost through Littlefish Academy

£1,000 referral bonus

25 days annual leave plus public holidays

Healthcare cash plan

Casual dress policy

Company pension scheme

Breakout facilities

Company social events

Annual leave purchase and sale scheme

Qualifications

• Experience in handling and resolving desktop, laptop, and printer issues.
• Ability to resolve 1st and 2nd line technical issues.
• Understanding of IT incident management.

Responsibilities

• Handle and resolve desktop and application issues.
• Communicate effectively with clients.
• Resolve technical issues via telephone, email, or live chat.
• Prioritise and monitor IT incidents.

Skills

Effective communication skills

Technical troubleshooting

Customer service

Ability to work on IT projects

Job description

A growing tech firm in Sheffield is looking for a Service Desk Engineer to join their team. The successful candidate will handle technical issues, provide customer support, and work on IT projects. If you're passionate about technology and ready to embrace challenges, this role offers a supportive environment with growth opportunities and diverse benefits including training programs and a relaxed dress policy.