Service Desk Analyst: Growth & Company Shares

Customair; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider is seeking a proactive Service Desk Analyst to join their Manchester team. This role involves providing high-quality technical support for IT-related queries, managing incidents across various channels, and contributing to service improvements. The ideal candidate will have strong troubleshooting skills, experience with Office 365, and excellent communication abilities. Company benefits include a competitive salary, bonus scheme, and opportunities for development.

Benefits

Competitive Basic Salary

Discretionary Bonus Scheme

Company Shares Option Plan

Contributory pension scheme

Life insurance (4 x basic salary)

Simply Health Cash Plan

Holiday entitlement (33 days inclusive of bank holidays)

Study Support and opportunity for progression

24/7 employee assistance helpline

Agile office environment with free parking

Regular social events and volunteering opportunities

Qualifications

• Proven experience in a similar role or shared service environment.
• Ability to work effectively with a wide range of stakeholders.
• Experience in incident, request, change, and problem management.

Responsibilities

• Act as the first point of contact for IT-related queries.
• Manage and resolve incidents across multiple channels.
• Provide first-line technical support for various users and customers.

Skills

Technical troubleshooting skills

Problem-solving skills

Experience with Office 365

Strong communication skills

Time management

Education

ITIL Foundation qualification

Tools

SolarWinds

Windows OS

Remote connection tools

Job description

A leading IT services provider is seeking a proactive Service Desk Analyst to join their Manchester team. This role involves providing high-quality technical support for IT-related queries, managing incidents across various channels, and contributing to service improvements. The ideal candidate will have strong troubleshooting skills, experience with Office 365, and excellent communication abilities. Company benefits include a competitive salary, bonus scheme, and opportunities for development.