Service Desk Analyst

Bauer Media Group Heinrich Bauer Verlag KG; Peterborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading media company in Peterborough seeks an IT Service Desk Analyst to be the first point of contact for technical support. This hybrid role involves troubleshooting issues for colleagues across the UK and ensuring they have the necessary tools to excel. Ideal candidates will have experience in IT support, with a focus on customer service and problem-solving skills. You will enjoy a supportive team environment that encourages growth and development, along with 28 days of holiday and opportunities for flexible working.

Benefits

28 days holiday plus bank holidays

Access to Bauer Academy for training

Enhanced leave policies

Qualifications

• Experience in a service desk or IT support role.
• Hands-on knowledge of Windows, Exchange, Azure, and Active Directory.
• Experience working with ticketing systems and live chat functions.
• Excellent communication and customer service skills.
• Strong attention to detail and problem-solving ability.
• Team player mindset with a flexible attitude.

Responsibilities

• Deliver 1st and 2nd line IT support via phone, email, ticketing, and chat systems.
• Log and manage incidents and requests using ServiceNow.
• Troubleshoot technical issues across Windows, Azure, Exchange, Active Directory, and OfficeAVG.
• Support new starters with laptop setups, accounts, and permissions.
• Stay proactive in solving both common and unfamiliar problems.

Skills

Service desk experience

Knowledge of Windows

Knowledge of Exchange

Knowledge of Azure

Knowledge of Active Directory

Customer service skills

Problem-solving ability

Tools

ServiceNow

Job description

You’ll be joining our friendly and collaborative IT Service Desk team based in Peterborough. We’re a close-knit group of analysts who pride ourselves on curiosity, teamwork, and delivering exceptional support. We work together to keep Bauer Media’s UK businesses running smoothly, supporting colleagues across audio and publishing brands. We believe in helping each other, sharing knowledge, and having a laugh while we work.

The Difference you will make

As an IT Service Desk Analyst, you’ll be the first point of contact for colleagues across Bauer’s UK businesses. You’ll play a vital role in ensuring our people have the tools and support they need to do their best work. From troubleshooting technical issues to setting up new starters, you’ll provide a consistently friendly, solution-focused service that keeps everything moving.

This is more than just a service desk role – it’s an opportunity to join a team that values growth, collaboration, and a can‑do attitude. Whether you’re early in your IT career or have experience, this could be your next step.

Your role

Responsibilities include but are not limited to:

• Deliver 1st and 2nd line IT support via phone, email, ticketing, and chat systems.
• Log and manage incidents and requests using ServiceNow.
• Troubleshoot technical issues across Windows, Azure, Exchange, Active Directory, and OfficeAVG.
• Support new starters with laptop setups, accounts Terrace, and permissions.
• Stay proactive and curious in solving both common and unfamiliar problems.

The Skills you will bring

Must-haves:

• Experience in a service desk or IT support role.
• Hands‑on knowledge of Windows, Exchange, Azure, and Active Directory.
• Experience working with ticketing systems (e.g., ServiceNow) and live chat functions.
• Excellent communication and customer service skills.
• Strong attention to detail and problem‑solving ability.
• Team player mindset with a flexible, solutions‑focused attitude.

Nice‑to‑haves:

• Basic Mac troubleshooting knowledge.
• Experience creating or managing mailboxes.
• Exposure to hybrid or remote IT support setups.

Working Pattern / Location

Hybrid working: 2 days a week in our Peterborough office (Wednesday being one), 3 days working from home.

(Occasional flexibility may be required to cover holidays or sickness)

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside Cou investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150PELL radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family‑owned in the 5th generation, Bauer Media focuses on the long‑term, with a consumer‑first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people's everyday lives.

What’s in it for you

• You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• You’ll have the opportunity for flexible working.
• And much more! Find the full details of our benefits here

We are an international employer_ocurs and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and needGregorian us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing [e-mail]

We are actively recruiting for this position, so the job advert may close earlier than expected.

If you have any feedback regarding our UK recruitment process, please email care పద
urses we would love to hear from you.

Date Job Posting Last Updated: 9 Jan 2026