Service Desk 24/7 Engineer Managed Services · Derby

Node4 Ltd; East Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology services company in the East Midlands is seeking Service Desk Analysts to provide first-class support and ensure excellent customer care. Candidates should have self-driven time management skills, experience with MS O365, and enjoy working in a fast-paced environment on a shift basis. The role offers various perks including private medical insurance, generous holiday allowance, and opportunities for career development. Join a vibrant team committed to innovation and trust.

Benefits

Private Medical Insurance or Health Cash Plan

Employee Assistance Program

25 days holidays plus your birthday off

Option to purchase additional holiday

Company Pension Scheme

Life Assurance x 4

Discounted Gym Membership

Family savings and shopping discounts

Qualifications

• Proactive approach to learning new things.
• Ability to multi-task and prioritize effectively.
• Experience in a Service Desk or ISP environment.
• Knowledge of ITIL ServiceDesk.
• Can work on a night shift rota.

Responsibilities

• Provide technical support for products and customers.
• Ensure excellent customer care and product performance.
• Handle ticket logging and resolution.
• Work shifts from 7:00 AM to 7:00 PM and 7:00 PM to 7:00 AM.

Skills

Excellent communication skills

Self-driven time management

Customer-focused problem solving

Attention to detail

Analytical skills

Teamwork and inter-personal skills

Tools

MS O365

Job description

Overview

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

Role overview

About the role

We are the people who love what we do. Fueled by our passion for technology and what it can do to make businesses grow. Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. Our IT Service Desk is the 1st point of contact for our thriving range of products and customers. Our Service Desk Team strive for excellence by providing technical support including installation, troubleshooting, ticket logging and resolution where possible. We are on hand to ensure our customers are receiving the best possible care and that products and systems are performing. Overall, our service desk analysts are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.

This role follows a shift work pattern of 4 days on, 4 days off, with shifts running from 7:00 AM to 7:00 PM and 7:00 PM to 7:00 AM.

Security Clearance: You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past 5 years.

What you will bring (Qualifications)

• A proactive approach to learning new things.
• Excellent self-driven time management skills with an ability to prioritise and multi-task in order to meet tight deadlines.
• Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
• Excellent communication skills at all levels, both written and verbal.
• Excellent attention to detail.
• Have an analytical and customer focused approach to solving problems.
• Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.

Essential Criteria

Experience of working in a Service Desk / ISP environment.

Demonstratable experience of working with MS O365.

Knowledge of the ITIL ServiceDesk environment.

Knowledge of working within technical environments.

Happy to work on a night shift rota.

What can we offer you?

• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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