Service Designer - Credit Cards (12 Month FTC/Secondment)

Lloyds Bank plc; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading banking institution in the UK is seeking a skilled professional to work in agile teams, helping to visualise outcomes and define scope. Candidates will collaborate within multidisciplinary teams, facilitate workshops, and research current state services. This role offers a competitive salary of £59,850 - £66,500, along with a generous benefits package including a pension contribution, discretionary bonuses, and 30 days of holiday.

Benefits

Generous pension contribution of up to 15%

Discretionary annual performance-related bonus

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Experience collaborating within interdisciplinary teams.
• Ability to lead design decisions with user perspectives.
• Experience in researching and documenting services.

Responsibilities

• Help uncover priorities and visualise outcomes.
• Facilitate workshops and discussions with stakeholders.
• Research and prototype future state services.

Skills

Experience in agile teams

User experience design

Stakeholder communication

Workshop facilitation

Job description

**LOCATION(S):** Chester / Manchester **SALARY:** £59,850 - £66,500* Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope.* Collaborating closely within the multidisciplinary team of designers, product owners and engineers.* Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services.* Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed.* Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives in the definition of solutions.* Researching and documenting current state services and experiences, and prototyping future state services.* Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.* Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring.* Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. **We also offer a wide-ranging benefits package, which includes:*** A generous pension contribution of up to 15%* Discretionary annual performance-related bonus* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 30 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policiesWith 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.