Service Delivery Supervisor

Networkplus; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading utilities company is seeking a Service Delivery Supervisor in Nottingham. In this role, you will supervise operational teams for the Cadent Mains Replacement Programme, ensuring compliance with safety regulations and effective project delivery. Ideal candidates will have experience in gas operations and relevant supervisory certifications. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive salary

Full benefits package

Qualifications

• Valid SHEA (Gas) certification required.
• Supervisor level of NRSWA 1991 certification needed.
• Preferred SCO 1,2 & 5 certifications.

Responsibilities

• Supervise delivery teams and ensure compliance with safety regulations.
• Manage the opening and closing of street work permits.
• Collaborate with Customer Liaison Officer to accommodate customer needs.

Skills

SHEA (Gas)

NRSWA 1991 (Supervisor)

SCO 1,2 & 5

IOSH or SMSTS

NCO Gas Level 2 / Gas manager’s appreciation

Job description

Service Delivery Supervisor

Department: Cadent

Employment Type: Permanent

Location: Nottingham

Description

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the East Midlands. The Service Delivery Supervisor will provide supervision to those teams under their control, from work stack handover through to project completion in an effective and efficient manner. Success will be measured against our 3 imperatives; HSEQ performance, programme adherence and outstanding customer satisfaction.

Key Responsibilities

• Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement and site completion
• Attend all sites in order to disseminate the Construction Phase Plan information, including all RAMS, with regards setting up of the site and to brief the Team leader on their responsibilities to ensure that the works carried out on the Network comply with the relevant statutory requirements (CDM, IGEM) and Cadent standards and Procedures
• Supervise, all Street Work Activities alongside the appointed contractors, to ensure opening and closing of street works permits in accordance with NRSWA including the management of agreed Traffic Management and Permit Conditions and the timely capture of reinstatement completion information
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Work collaboratively with the Customer Liaison Officer to engage with customers and identify any specific needs (PSR, language line etc) to minimise disruption
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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