Service Delivery Manager

DXC; Cheltenham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent IT solutions company in Cheltenham seeks a Service Delivery Manager to enhance customer experience through efficient business processes. The role requires excellent organisational skills and the ability to adapt to changing situations. Successful candidates will have a Bachelor's degree, experience in service delivery or customer service, and be a British national residing in the UK for at least 10 years. This position offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive compensation

Pension scheme

Private health/medical insurance

Gym membership

Discounts on technology and travel

Qualifications

• Candidates must be eligible for or currently hold SC or DV.
• Must be sole UK national/British citizen.
• Resided in the UK for 10 years and over.

Responsibilities

• Manage business processes to enhance customer experience.
• Finding innovative ways to develop strategies.
• Reviewing incident, problem, and change management.

Skills

Excellent organisation and time management skills

Good communication skills

Eagerness to improve

Ability to use initiative

Agility to adapt to change

Education

Bachelor's degree or equivalent

Tools

ITIL certification

Agile methodologies

Job description

Job Description

Service Delivery Manager

Location: Cheltenham/Gloucester - on site 5 days per week

Due to security clearance requirements candidates must be eligible for or currently hold SC or DV. Candidates must be sole UK national/British citizen and resided in the UK for 10 years and over.

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

At DXC, one of our platinum accounts has an opening for a Service Delivery Manager. The successful candidate will work within multiple teams and will be enthusiastic and reliable with a positive attitude. Your role will include managing business processes and aiming to deliver an exceptional customer experience by providing and maintaining excellent services.

Role responsibilities

• Finding innovative ways to develop strategies whilst following the standard procedures
• Working in an Agile manner
• Reviewing all aspects of incident, problem, and change management
• Managing risks and resources
• Overseeing and implementing improvements to the ITSM framework and delivery platform

What you will bring to the team

• Excellent organisation and time management skills
• An ability to use your own initiative whilst taking responsibility
• Eagerness to improve
• Good communication skills, being able to impart your own knowledge and listen to others
• Agility and an ability to adapt to changing situations

Desirable Skills and Technologies

• Bachelor's degree or an equivalent combination of higher education and experience
• Experience working with company products and operating systems
• Knowledge and/or experience of Agile and Scrum Methodologies
• Entry-level certification(s) in work field (eg. ITIL)
• Some previous relevant experience (service delivery, customer service, people management).

What we will do for you

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.