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Service Delivery Engineer

Panasonic Industry Europe GmbH

Cardiff

On-site

GBP 40,000 - 60,000

Full time

Today

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Job summary

A leading technology company in Cardiff is seeking a Service Delivery Engineer to join their dynamic team. The role involves technical project management and communicating with stakeholders to meet customer requirements effectively. Candidates should have 2 to 4 years of relevant experience and a relevant degree. This position offers a competitive salary, benefits including a contributory pension scheme, and opportunities for personal development.

Benefits

Contributory Pension Scheme

Life assurance 4x salary

Private Medical Scheme

Dental Scheme

Employee Assistance Programme

Staff discount on Panasonic products

Wellbeing Programme

Training courses

Qualifications

2 to 4 years of relevant engineering or project management experience.
Good understanding of Microsoft Windows and back-end software.
Ability to introduce new products.

Responsibilities

Design, develop, and build support for products including testing and troubleshooting.
Project manage while communicating with stakeholders across Europe.
Create technical documentation and project specifications.

Skills

Engineering or Project Management experience

Communication skills

Stakeholder relationship skills

Customer service experience

Problem-solving capability

Education

Engineering or Project Management degree

Tools

Microsoft Windows

Hardware/software IT solutions

Panasonic Connect Europe | As soon as possible

Service Delivery Engineer

Cardiff

2959

We are looking for a driven Service Delivery Engineer to join our talented and highly motivated team within Panasonic Connect Toughbook UK. This is a hands‑on, fast‑paced role ideal for someone who is passionate about technical products such as our Toughbook’s and the project management and service deliveryastern behind them with various consolidation stakeholders. You will bring a solid foundation of hardware and software knowledge to support our robust products built for demanding environments.

If all the above tick your boxes, we would like to meet you.

Role Overview

The Service Delivery Engineer will be part of the Managed Service Team within the Services & Solution Centre (SSC) Division of Panasonic Connect Toughbook UK. The role holder will demonstrate technical project management skills in capturing detailed customer requirements to be transferred and implemented into our mobile‑computing deployment operation. The role consists of daily communication with multiple stakeholders across Europe to deliver customer requirements within a robust timescale, whilst being cost effective. The Serviceirty Engineer will work alongside a talented, diverse and dedicated team of Professional Engineers, Sales Managers and Operations teams to ensure successful outputs of our products. The role holder will adhere to our existing policy, procedures and processes with a requirement for having basic knowledge of hardware and software solutions to complement the rugged mobile‑computing world.

How you will become part of the bigger picture...

Design, develop and build support cardiovascular and products to include testing, troubleshooting, training and ongoing support.
Create technical engineering documentation – e.g. analysis needs of customer and or sales requirements and develop these into technical specifications to meet the needs of the project.
Project manage and work with various stakeholders throughout the business to include provision of all appropriate resources and budget allocation and tracking, provide regular updates to all stakeholders in line with project milestones.
Plan and schedule work and projects within our manufacturing environment to ensure availability of resource in line with project plans and milestones.
Coordinate and provide appropriate communication on all levels with internal and external stakeholders to ensure full understanding of project stages and requirements leading to successful project outcomes.
Keep up to date with new technology and approaches within the market to highlight future opportunities and refinements to current offerings.
Support the launch of new product projects and provide support for any issues that arise.
Continuously grow and focus on personal development using the Panasonic Leadership Principles.

What you will bring to the picture..

2 to 4 years of relevant Engineering or Project Management experience in the field.
An Engineering or Project management degree.
An Engineering or Scientific qualification or equivalent practical and vocational knowledge.
Experience of Project Management Methodology and Project Delivery.
Communication and stakeholder relationship skills. बदलाव.
Face‑to‑face customer service experience.
Knowledge of manufacturing practices.
Knowledge of hardware/software IT solutions.
Ability to introduce new products.
Good understanding of Microsoft Windows and back‑end software.
A high degree of judgment and problem‑solving capability.
Excellent communication skills whilst dealing with a wide variety of people, including colleagues, customers, suppliers, and management.
Excellent attention to detail.

What would give you the edge…

A can‑do attitude.
Evidence of experience in present/past projects and achievements.
Ability to deliver accurate and articulate reports including those of a technical nature.
High self‑motivation, optimism and determination to succeed.

What does our big picture look like?

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more butterflies, more productive and more secure. Since our founding over a century ago, we’ve been committed to improving peoples’ lives and making the world a better place, one customer, one business, one innovative leap at a time. We believe in strong collaboration and team spirit to develop Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations. In an ever‑changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable. ‘Live Your Best’.

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Inclusion and Equality

In keeping with our principle of Fairness and Honesty, Panasonic’s ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.

What we offer:

Terms and Benefits for candidates outside of the UK may differ from those described below: