Service Coordinator Team Leader

Linde Heavy Truck Division Ltd.; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics solutions provider based in Warrington is seeking a Service Coordinator Team Leader to manage the Service Administration team. The role involves ensuring high-quality support services, supervising daily operations, and implementing operational efficiencies to enhance customer satisfaction. Ideal candidates will have experience in coordinating service teams and are able to manage customer interactions effectively.

Qualifications

• Experience in service coordination and team leadership.
• Ability to ensure compliance with quality systems like ISO9001.
• Strong skills in customer communication and service management.

Responsibilities

• Lead and supervise the Service Administration team.
• Ensure high-quality support services to customers.
• Manage customer breakdown calls and response times.
• Provide quality estimates for repairs.

Skills

Management of Service Administration team

Customer service excellence

Health & Safety adherence

Operational efficiency improvements

Job description

Service Coordinator Team Leader page is loaded## Service Coordinator Team Leaderlocations: Warrington, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-0083551The Service Coordinator Team Leader is responsible for ensuring the provision of high-quality support services to customers, taking responsibility for the day to day supervision and management of the Service Administration team, to be responsible for delivering operational efficiencies and process improvements to enhance the customer service delivered by the team, ensuring both customer and Linde KPIs are met..# **We offer:**Ensuring that all Health & Safety and Environmental procedures are always followed and maintain general housekeeping rules. Ensure familiarity with the requirements of the appropriate quality systems that apply, i.e. ISO9001 • To ensure that customer breakdown calls are received and administered in an efficient and professional manner, achieving first time fix & response times wherever possible to achieve maximum efficiency and the required quality standards. • Act as the first point of escalation for job & incident management • To manage the Servicing and Thorough Examination Plans for the area of responsibility ensuring all services are carried out in accordance with the agreed procedures and timescales. • To be responsible for providing quality estimates to customers for repairs, following service and breakdown, including maintaining a follow up and logging procedure.# **Tasks and Qualifications:**Key metrics (e.g. annual turnover, production cost, purchase volume, budget): • Customer satisfaction and net promotor score • Response times / contract adherence • % Travel Time • First time fix • On Time Servicing • Aged WIP • Estimates for repairs provided • Engineer Productivity**Linde Material Handling** is a leading global manufacturer of forklift trucks and warehouse trucks, and a provider of intralogistics solutions and services. As an innovation leader, we deliver progressive products and tailored solutions, which meet all individual requirements that an application or company may have.We are represented in more than 100 countries worldwide with our own branches. The company’s international network includes production and assembly plants in Germany, France, the Czech Republic, the USA, and China as well as more than 700 sales and service locations. Around the world, we have some 13,000 people working passionately on holistic intralogistics solutions, to help boost our customers’ performance in the long term.Linde is part of the KION Group, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within the KION Group, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. The KION Group is a global enterprise made up of more than 42,000 employees in more than 100 countries.**Our culture is shaped by the shared values of the KION Group: integrity, collaboration, courage, and excellence.**