Service Controller: Vehicle Repair Scheduler & Customer Focus

H W Martin; Market Harborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Market Harborough seeks an enthusiastic Service Controller to coordinate between customers and the engineering team. Responsibilities include scheduling breakdowns, managing job updates in the CRM, and ensuring high standards of customer service. The ideal candidate has strong communication skills and experience in the automotive sector. Competitive pay and benefits offered.

Benefits

33 days holiday including bank holidays

Company Life Assurance

Free on-site parking

Christmas Shutdown

Secure employment with progression opportunities

Qualifications

• Strong communication skills and customer focus are essential.
• Ability to manage tasks efficiently in a fast-paced environment.
• Experience in the automotive industry is preferable.

Responsibilities

• Respond promptly to breakdown calls and efficiently schedule jobs.
• Communicate regularly with customers regarding repair progress.
• Manage engineer timesheets and liaise with the parts department.

Skills

Excellent communication and customer service skills

Ability to use own initiative and problem-solve effectively

Strong organisational skills with exceptional attention to detail

Proficiency in using CRM systems and Microsoft Office, particularly Excel

Ability to work collaboratively as part of a small, fast-paced team

Previous experience within the motor trade or automotive industry

Tools

CRM systems

Microsoft Excel

Job description

A leading service provider in Market Harborough seeks an enthusiastic Service Controller to coordinate between customers and the engineering team. Responsibilities include scheduling breakdowns, managing job updates in the CRM, and ensuring high standards of customer service. The ideal candidate has strong communication skills and experience in the automotive sector. Competitive pay and benefits offered.