Service Controller

Greenshields JCB Limited; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

We are looking for a full-time Service Controller at our Head Office in Farnham. Our Service Controllers are an integral part of our Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally. The Service Controller is responsible for co-ordinating service engineers from your allocated depot, booking in all breakdowns and jobs logged for the area and following up the day to day role by inputting engineer’s timesheets and invoicing all completed retail repairs.

Responsibilities

• Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
• Create estimates when additional work is found and send to the customer within 24 hrs.
• Keep constant communication with the customer to give them updates on all live breakdowns.
• Contributing effectively to administration processes
• Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic.

Key skills we are looking for

• Driving Licence
• Effective team player
• Excellent time management skills; able to prioritise time and work well under pressure
• The ability to provide high levels of customer care
• Willingness to help both internal and external customers
• Proactive, flexible and positive can-do attitude

In return, you will receive

• Salary based on experience, get in contact for further information
• Medical and Dental Cash Plan scheme
• Life Assurance
• Contributory Pension scheme
• Uniform

This is a fantastic opportunity to work alongside a world-class engineering company!

Registered Office

Registered Office:
Greenshields JCB Ltd
Gravel Hill Road
Farnham
Surrey
GU10 4LG
Registration number: 3235098
VAT Registration Number: 270 9442 94

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