Service Centre Agent - Shefford

Auto Windscreens Limited; Shefford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading automotive service company is hiring a Service Centre Advisor at their Shefford service centre. The role involves general administration, supporting colleagues and customers, maintaining the scheduling system, and adhering to Health and Safety processes. Candidates should have excellent communication skills and the ability to work independently. Proficient IT skills and a proactive approach are essential. This position offers opportunities for career growth in a dynamic environment.

Qualifications

• Ability to work independently and as part of a team.
• Excellent communication skills in person and over the phone.
• Good planning and organizing skills.
• Flexible approach to work demands.
• Self-motivated and proactive.

Responsibilities

• Complete general administration duties to support the supervisor.
• Assist colleagues and customers effectively.
• Maintain the network scheduling system.
• Provide operational information to management.
• Communicate clearly with customers and technicians.
• Control and replenish consumable stocks.
• Adhere to Health and Safety processes.

Skills

Excellent communication skills

Proficient IT skills

Ability to work on own initiative

Planning and organizing workload

Flexible approach to work demands

Teamwork

Job description

We currently have exciting opportunities for a Service Centre Advisor based at our Sheffordservice centre!

Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.
• Proficient IT skills