Service Advisor | Outstanding Customer Experience & Growth

Arnold Clark Group; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

An automotive service provider in Aberdeen is hiring a Service Advisor responsible for delivering exceptional customer service. The successful candidate will handle service and vehicle repair requirements while liaising with workshops efficiently. Essential skills include strong communication, computer literacy, and the ability to multitask. A full UK driving licence is required. The role offers 33 days of holiday allowance and opportunities for training and progression, fostering a diverse and inclusive workplace.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Training and progression opportunities

Qualifications

• Passion for great customer service and ability to resolve issues efficiently.
• Strong communication skills to explain complex information concisely.
• Full UK driving licence required.

Responsibilities

• Handle customer requirements for service and vehicle repairs efficiently.
• Liaise with workshop and bodyshop to progress work.
• Keep customer records accurate and up to date.

Skills

Customer service

Communication skills

Computer literacy

Organizational skills

Multi-tasking

Emotional intelligence

Job description

An automotive service provider in Aberdeen is hiring a Service Advisor responsible for delivering exceptional customer service. The successful candidate will handle service and vehicle repair requirements while liaising with workshops efficiently. Essential skills include strong communication, computer literacy, and the ability to multitask. A full UK driving licence is required. The role offers 33 days of holiday allowance and opportunities for training and progression, fostering a diverse and inclusive workplace.