Service Advisor - Leicester

DAF Trucks Ltd; Norwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

A family-run commercial vehicle dealer in the UK is looking for a Service Advisor at their Leicester depot. This role involves meeting clients, managing service bookings, and providing accurate service estimates. Ideal candidates should have a passion for customer service, with experience in the commercial vehicle sector being advantageous. The position offers a salary of up to £26,000, career progression opportunities, and various employee benefits, including paid holidays and a pension scheme.

Benefits

Salary up to £26,000

22 days paid holiday

Career progression opportunities

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Qualifications

• Customer-focused individual with a passion for customer service.
• Experience in commercial vehicle or motor trade sector is an advantage.
• Knowledge of truck and trailer parts is a plus.

Responsibilities

• Meet and greet clients in a friendly and professional manner.
• Manage service bookings to ensure efficient workshop loading.
• Complete service estimates accurately and keep customers updated.

Skills

Customer service focus

Knowledge of vehicle repair scheduling

PC literate

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.

As a Service Advisor, we can offer you:

• A salary of up to £26,000 (depending on your Service Advisor experience)
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will be a customer focused individual with a passion for customer service.
• Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck / trailer parts, would be a distinct advantage but not essential.
• Knowledge of vehicle repair scheduling preferred but not essential.
• PC Literate (DMS system experience would be an advantage).
• Full UK driving licence (preferred but not essential).

The Service Advisor role / responsibilities include (but not limited to):

Meeting and greeting clients in a friendly and professional manner. Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working alternate weeks, Monday to Friday: 6am – 3pm / 9am – 6pm.

1 in 6 Saturday morning’s.

Apply today to start your Service Advisor journey with Ford & Slater

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.