Service Advisor - Colchester( Maternity Cover)

Glyn Hopkin Group; Colchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive service provider in Colchester seeks a Service Advisor for maternity cover. This role requires exceptional communication and customer service skills in a fast-paced environment. Responsibilities include greeting customers, recording vehicle details, addressing queries, and ensuring quality service delivery. The position may lead to a permanent role based on performance and business needs.

Qualifications

• Experience in customer service roles is beneficial.
• Flexibility to handle a variety of duties as needed.

Responsibilities

• Greet customers and attend to their requirements promptly.
• Record customer and vehicle details accurately.
• Inform customers of delays in completion.

Skills

Strong communication skills

Customer service skills

Ability to thrive in a busy environment

Job description

Service Advisor (Maternity Cover) in Renalt AR, Geely and Chery Colchester

The Service Advisor is the first point of contact for customers, you’ll need strong communication and customer service skills, plus the ability to thrive in a busy, fast-paced environment.

Please note: While this position may commence on a temporary or fixed-term basis, there is the potential for a permanent role depending on performance and business needs.

Duties

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge)
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.
• To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.

Responsibilities

• To promote good customer relations.
• To ensure customers’ instructions or requirements are recorded and carried out.
• To sell available labour and services.
• To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
• To observe Fire and Safety regulations at all times.

If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you.

We are an equal opportunities employer.