Service Advisor: Build Trusted Customer Relationships

Vertu Motors plc; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading motor retailer in Gloucester is seeking a Service Advisor to join our team. In this critical role, you will manage customer relationships and ensure satisfaction by keeping customers informed and engaged during vehicle services. Ideal candidates possess strong communication skills and prior customer service experience. We offer a competitive salary of £30,900 plus benefits such as 25 days holiday, development opportunities, and preferential service rates. Apply today to join our dedicated team.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to meet targets and deadlines.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Ensure outstanding customer satisfaction levels.
• Set customer expectations and maintain communication throughout the service.

Skills

Customer focus

Relationship maintenance

Communication skills

Ability to work in a fast-paced environment

Job description

A leading motor retailer in Gloucester is seeking a Service Advisor to join our team. In this critical role, you will manage customer relationships and ensure satisfaction by keeping customers informed and engaged during vehicle services. Ideal candidates possess strong communication skills and prior customer service experience. We offer a competitive salary of £30,900 plus benefits such as 25 days holiday, development opportunities, and preferential service rates. Apply today to join our dedicated team.