Service Advisor 211/1671

DAF Trucks Ltd; United Kingdom; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading commercial vehicle service provider located in Wrexham is seeking a dedicated Customer Service Advisor to join their friendly team. The role involves providing exceptional customer service and managing queries effectively. Ideal candidates will have high levels of customer service skills and strong communication abilities. A comprehensive benefits package is available, and the company promotes an inclusive workplace.

Benefits

Holiday allowance rising to 25 days

Pension through salary sacrifice

BUPA medical insurance discounted scheme

Life assurance 2 x salary

Employee discounts with the Network Benefits

Employee assistance programme

Education seminars on wellbeing

Engagement & Charity Events

Responsibilities

• Providing exceptional customer service
• Utilising various forms of communication to handle customers
• Dealing with customer queries from acceptance to resolution
• Exceeding customer expectations
• Learning and developing alongside Customer Service Advisors
• Maximising opportunities for labour and parts sales
• Promoting vehicle service and maintenance contracts
• Attending training courses to develop skills
• Enjoying time as part of the team

Skills

High level of customer service skills

Brilliant levels of communication (written and verbal)

Job description

Motus Commercials located in Wrexham is on the lookout for a dedicated Customer Service Advisor to join our friendly team providing exceptional levels of service to our customers.

Working hours: 5 days a week Monday to Friday 9.30am - 18.00pm

Salary: £28,000 - £32,000 dependant on experience

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

• Holiday allowance of 23 days plus bank holidays rising to 25 days
• A pension that pays through salary sacrifice
• BUPA medical insurance discounted scheme
• Life assurance 2 x salary
• Employee discounts with the Network Benefits
• Employee assistance programme
• Seminars providing education on mental, physical and financial wellbeing
• Engagement & Charity Events

Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.

Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for.

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

Qualifications & Demonstrated Skills

• High level of customer service skills
• Brilliant levels of communication written and verbal

Responsibilities

1. Providing exceptional customer service
2. Utilising various forms of communication for example in person, phone, or email to best handle the customer
3. Dealing with customer queries from acceptance to resolution
4. Exceeding customer expectations by ensuring you are part of a Brilliant Team which provides a quality service to all customers.
5. To embrace all opportunities of learning and developing alongside some of our Brilliant Customer Service Advisors.
6. Maximise opportunities for labour and parts sales whilst offering customer good value for money
7. Promote and upsell vehicle service and maintenance contracts
8. Attend manufacture and dealer training courses to develop and grow skill sets
9. To enjoy your time as a Brilliant Colleague within Motus Commercials.

Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS WRE to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.

Address Wrexham Road,
Rhostyllen,
Wrexham,
Wrexham Principal Area,
LL14 4DP