Service Advisor

ATKINSON VOS LTD; Lancaster; On-site; GBP 27,000 - 37,000; Full time

Job summary

A dynamic automotive service company in the United Kingdom is seeking a meticulous Service Advisor to manage customer interactions and ensure a smooth workflow in the workshop. The ideal candidate will have a flair for customer care, clear communication skills, and the ability to multitask. Offering a flexible work schedule, 28 days of holiday, and career development opportunities, this permanent position promises a collaborative and pleasant workplace environment.

Benefits

28 days holiday

Generous company pension scheme

Health cash plan

Support & training for development

Work wear provided

On-site parking

Cycle to work scheme

Qualifications

• Clear and confident communication with customers, suppliers and colleagues.
• Flair for customer care and ability to multitask.
• Full UK driving licence (HGV Class 2 would be a bonus).

Responsibilities

• First point of contact for all workshop customers.
• Explain our process and book in work.
• Arrange transport for collections and deliveries.
• Upsell additional workshop services & parts.
• Keep customers informed about progress & costs.

Skills

Customer care

Clear communication

Multitasking ability

Interest in vehicles or engineering

Job description

Overview

We’re seeking a dynamic, approachable, and meticulous Service Advisor to join our team. Our workshop undertakes all kinds of jobs from routine maintenance through to complete restorations plus modifications and upgrades. You’ll be the welcoming face and trusted voice our customers turn to for vehicle servicing, repairs, and advice. You’ll support our customers every step of the way, from booking in, through progress updates to collection and after sales. Working closely with our experienced Workshop Controller, mechanics and Director you’ll ensure that every customer has a great experience from start to finish.

A background in automotive, engineering or production planning would be a distinct advantage although we firmly believe in recruiting for attitude and training for skills so if you’re great with customers and have an interest in vehicles or engineering we’d still like to hear from you.

What you’ll be doing:

• First point of contact for all workshop customers.
• Explain our process and book in work.
• Arrange transport for collections and deliveries.
• Use your skills to upsell additional workshop services & parts to maximise profitability for the business.
• Produce job cards.
• Keep customers informed about progress & costs.
• Work with our workshop team to ensure a smooth workflow.
• Order parts & book out stock for jobs as required.
• Collate information for invoicing & WIP.
• Monitor jobs against estimates and work with the team to resolve issues.
• Coordinate vehicle transport.
• Manage customer queries or issues in a professional manner.
• Ensure all Health & Safety, Environmental and Company policies and procedures are adhered to.

What we are looking for:

• Clear and confident communication with customers, suppliers and colleagues verbally and electronically.
• A flair for customer care.
• Ability to multitask
• Full UK driving licence (HGV Class 2 would be a bonus).
• Automotive, engineering or technical experience or an aptitude for the same.

What we offer you:

• Working hours 08:30-17:00 Monday – Friday (there is flexibility in this for the right candidate).
• 28 days holiday including Bank Holidays increasing with length of service.
• Generous company pension scheme.
• Health cash plan (after 1 year employment).
• Support & training for personal & professional development.
• Work wear provided.
• On-site parking.
• Pleasant location in Bentham, 30 mins from Lancaster.
• Cycle to work scheme.
• The position is permanent with a three-month probationary period.

What you’ll gain:

• Opportunity to build long lasting customer and supplier relationships.
• Experience working in a dynamic business environment
• Collaborative and fun workplace with a really lovely team.

We welcome applications from all, irrespective of background, gender, ethnicity, race, beliefs, disability, sexual orientation or age.

Salary depending on experience: £27000-37000 per annum.