Senior Waste Customer Technician

Severn Trent Plc; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading utility company is seeking a Senior Waste Customer Technician in Coventry. You will support reactive response tasks, enhance customer experience, and build effective relationships with stakeholders. Excellent problem-solving skills and a customer-centric approach are essential. This role includes a standby rota and offers comprehensive benefits such as a competitive salary, annual bonus, and training opportunities. Join us in making a positive impact in the community.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Paid volunteering days

Qualifications

• Experience working collaboratively with contract partners across large areas.
• Proven experience building relationships with stakeholders, including customers.
• Ability to work under pressure and solve problems.

Responsibilities

• Support delivery of reactive response work and ensure compliance.
• Own customer issues and build relationships with stakeholders.
• Lead audits ensuring equipment meets safety and quality standards.

Skills

Customer centric approach

Problem solving

Effective communication

Relationship building

Job description

Salary (£): £40,845.26 (plus car allowance)

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

In this role, you’ll support the delivery of reactive response follow on work (Inspect & Resolve) to the right quality and within the required timescales across the Warwickshire region, all whilst delivering full compliance with our customer, regulatory and company standards.

You’ll proactively focus on the needs of our customers by delivering right first‑time solutions and implementing initiatives aimed at improving outcome performance and serviceability of the waste network.

As a Senior Waste Customer Technician at Severn Trent, you’ll take ownership of customer issues and will build relationships with internal and external stakeholders that will help facilitate the effective delivery of operational works, whilst minimising the impact on our customers and their communities.

Working in partnership with the greater Waste Infrastructure Team, you’ll ensure that all work promoted follows the correct process, uses cost‑effective solutions, and is carried out safely.

This role will see you included on a regional standby rota which operates 24/7, 365 and may also include working across different regions when required.

Some of your other key accountabilities will include:

• Leading and promoting a safe working environment, whilst ensuring all quality standards are met.
• Improving customer experience to prevent complaints, by proactively owning and resolving customer service issues using excellent problem solving and coaching skills. Point of escalation on-site for the Customer Jetting Operations Team who will pick up complex issues at source.
• Proactively managing and enhancing both the internal and external relationships we hold with key parties, including contractors, Severn Trent teams, COSC, Asset Creation, other supporting departments, and external organisations such as the Environmental Agency, Highways Agency, and Local Authorities.
• Conducting workplace audits to ensure the right equipment is available for the team, with particular emphasis on meeting health and safety, work quality and regulatory reporting standards.
• Delivering a productive day with minimal non‑productive time and unnecessary re‑visits, ensuring the cause of issues is diagnosed accurately and the correct work to resolve is raised.
• Working with the Customer and Community Leads to promote and inform customers of work, including the impacts and benefits, that take place in their communities.

WHAT YOU’LL BRING TO THE ROLE

We’re seeking our Senior Waste Customer Technician to be a real people person, with a customer centric approach to their thought processes and ways of working.

To be successful in this role, it’s expected that you’ll have experience of working collaboratively with contract partners and teams across a large geographical area, as well as proven experience of building and developing effective relationships with internal and external stakeholders e.g., Customers, Environment Agency, Local Councils etc.

You should possess the ability to work under pressure and with high work volumes, be able to proactively diagnose and solve problems that give a right first‑time solution, have the capacity to articulate and interpret technical information and specifications, and be adept at effectively communicating and negotiating to achieve desired outcomes.

It would be desirable if you understand hydraulics and the affects this can have on pipe integrity, as well as good budget awareness with experience of working within budgetary constraints.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.

HOW WE’LL REWARD AND CARE FOR YOU

• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers/car allowance
• Family friendly policies
• Two paid volunteering days per year

LET’S GO

We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.